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Service Administrator
2 weeks ago
Are you a detail-oriented professional with a knack for organization and a passion for the heavy equipment industry? We're seeking a dedicated and positive team player to join our Earth Moving Service Department.
In this role, you'll handle all administrative aspects, ensuring smooth operations and supporting our team in delivering top-notch service. Your responsibilities will include; work orders, time entry, report entry, purchase order and vendor invoice processing. If you're ready to take on a dynamic role and contribute to a collaborative team environment, we'd love to hear from you
**Responsibilities**:
- Assist with the preparation of customer quotations, warranty claims, invoice prep, and overall work order administration (opening, closing and maintenance)
- Clarify and revise technician service reports before they are entered into the system
- Perform LiDAT system maintenance and updates, update LISA system with Service Checks and history of all machines while under warranty
- Maintain and continue to update the Machine File for all new units
- Liaise with customers for purchase orders and to provide repair time-lines as needed
- Prepare purchase orders for vendors and follow-up on deliveries as needed
- Assist with arranging equipment shipping and transport as needed
- Assist with MARC/PM spreadsheet and monthly invoicing
- Liaise with Parts regarding requirements for specific jobs, ordering, shipping, etc.
- Maintain effective, accurate reporting, data management and record keeping
- Assist and backfill for other service team members in their absence
- Other duties as assigned
**Competencies**:
- 2+ years experience in administration, purchase orders, and customer service is an asset
- High school diploma or equivalent required; Business Administration Degree or equivalent is a plus
- Strong organizational skills and excellent customer relations
- Dynamic team player with a positive attitude
- Ability to interact and communicate professionally at all levels of the business and with customers.
- Proficiency with computer systems; Word, Excel (MS Office package)
- Experience with systems such as Baan or SAP is an asset
- Detail-oriented with strong organizational, verbal, and written communication skills.
- This position follows a Monday to Friday schedule, office environment 5 days per week
**Our Offer**:
- Competitive wages
- Extensive benefits with employer paid premiums starting day one
- Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days
- 6% employer RRSP matching
- $3000 annual allowance for continuing education
- International training & development work opportunities for select roles*
- And much more
Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.
**One Passion. Many Opportunities.**
**The company**:
The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973. Liebherr-Canada Ltd. has 12 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.
**Location**:
Liebherr-Canada Ltd.
1015 Sutton Drive
L7L 5Z8 Burlington, ON
Canada (CA)
**Contact**:
Natalie Ely
