Bookkeeper/office Manager

**Franchisee Success Manager - 1 Tom Plumber Canada**

Founded in 2018, 1-Tom-Plumber has swiftly emerged as a leader in the franchise plumbing industry. In 2024, we expanded our reach into Canada, establishing ourselves as a key player in the plumbing and drain service sector across North America. With a network of over 80 offices, we are dedicated to providing professional, service-focused solutions in emergency drain clearing, water damage mitigation, and plumbing maintenance for both commercial and residential properties.

Headquartered in Mississauga, Ontario, 1-Tom-Plumber proudly supports franchise locations throughout Canada. Our commitment to excellence is reflected in our collaborative approach, as we work together with our franchise partners.

At 1-Tom-Plumber, we foster a culture of trust, responsibility, and high expectations. Our goal is to be a dependable resource for our clients while never compromising on quality or safety. We are dedicated to delivering exceptional services in everything we do, ensuring that our clients receive the best possible experience.

**Responsibilities**:
The Franchisee Success Manager plays the lead role in assisting our franchise owners and their management staff with planning, executing, monitoring, controlling, and closing out emergency plumbing jobs. This position ensures that our valued clients and property owners have an outstanding experience and are ultimately satisfied throughout the entire service experience.

The Franchise Success Manager will possess the vision and passion to drive initiatives from idea formation through to tangible results in an effective and motivating manner. They will support franchisees and staff with the implementation of initiatives, including continuous improvement / process efficiencies and standardization of processes for systems, technology and tools under the direction of the President & CEO, CFO, and the VP of Operations, for 1 Tom Plumber Canada.

**Essential Duties & Responsibilities**

Responsibilities include, but are not limited to:

- Oversee the operations at local offices across Canada. Identify opportunities to improve efficiencies and standardize our service at all locations.
- Stays abreast of new technologies and industry software
- Tracks and communicates key performance metrics, goals and opportunities to both local franchise owners and corporate stakeholders.
- Provides training and supports execution of key strategic initiatives throughout the ideation to execution process
- Protect integrity of the brand by teaching and measuring performance in service and systems
- Assist leadership with evaluation and development of project plans and participate in the planning and formulation of strategic solutions.
- Train and support the team in the field
- Establish and support continuous improvement process across all locations
- Works closely with members of the leadership team to improve efficiencies, best-practices, and integrate administrative and operational support into the overall success.
- Commit to brand success by being a strong business coach in all areas of sales, profitability and brand standards
- Other duties as assigned

**Additional Duties & Responsibilities**
- Conduct business at all times with the highest standards of personal, professional and ethical conduct
- Perform or assist with any operations as required to maintain workflow and to meet schedules.
- May participate in any variety of meetings and work groups to successfully integrate regional platforms and functions
- Follow all policies and Standard Operating Procedures as instructed by Management
- Perform any range of special projects, tasks and other related duties as assigned
- Availability to travel (up to 25% of time)

**Education & Experience**
- Minimum of 5 years of experience in learning and development would be considered an asset.
- Post-secondary school diploma/degree in accounting; An accounting designation would be an asset
- Strong communication skills, both oral and written
- Keen attention to detail
- 3-5 years experience in managing/supervising staff
- Proficient with Excel and other Microsoft Office software, Payroll processing systems, Quickbooks Online
- Strong analytical skills and the ability to present numerical data in tables, spreadsheets, etc.
- Must enjoy being part of a team and contributing to its success with tasks while still being able to work independently on tasks.
- Must be able to work well in a busy, fast-paced office environment to meet deadlines.
- Must be willing and open to learning and adapting as needed.
- Must be able to communicate clearly and professionally in English, both written and orally
- Must be adept at problem-solving, including being able to identify issues, request guidance and resolve them in a timely manner.

**Knowledge, Skills & Proficiencies**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed b