Logistics Services Coordinator

Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.

The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon creates memorable moments through our stunning designs and innovative technologies.

**Title**: Logistics Services Coordinator
**Reports to**: Dealer Experience Team Leader
**Hours of work**: 8:30 a.m. to 5:00 p.m, Monday to Friday

Job Purpose: The Logistics Services Coordinator will be responsible for cultivating, building, and maintaining positive customer relationships by responding to all logistics support communications in a professional manner. This role ensures that all freight claims and short shipments are addressed and resolved with the carriers. Document all communications in our CRM. Responsible for achieving individual KPIs.

**Key Responsibilities**:

- Respond to customer inquiries and complaints pertaining to customer shipments.
- Contact customer in a professional manner to address any shipment issues.
- Record customer activities in an ERP and CRM database to document activities and facilitate product return as required.
- Identify issues or improvements to current processes.
- Process call tags and RMAs for product returns as required.
- Proactively contact customers to advise of shipping delays.
- Investigate the shipment issues ensuring invoicing and packing lists are accurate.
- Submit freight claim information to third party for processing.
- Handle manual allocations and potential credit approval for replacement orders.
- Track and trend monthly analysis of all issues for improvement plans.
- Comply with company policies, applicable legislation and health & safety regulations.
- Other duties as assigned.

**Education and Experience**:

- High School Diploma, GED, or 4 years’ equivalent work experience required.
- Minimum of 2 years prior work experience in related fields.
- Proficiency in MS Word, Excel, Outlook.
- Proficiency with WMS (Warehouse Management Software), ERP or MRP.
- Organization and time management skills.
- Good communication skills, both verbal and written.

**Ignite your Career, Some of our competitive benefits include**:

- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more

The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.

**Experience**: Preferred
- 2 year(s): Logistics

**Skills**: Required
- MRP/ERP
- Microsoft Office

**Behaviors**: Preferred
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well