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Service Centre Level 2
2 weeks ago
Review customers' technical needs and recommend specific product / service solutions to meet these needs Estimate costs and consult with the sales force on technical matters, ensuring that proposed solutions can be integrated with current systems and equipment Work with engineers from various departments to resolve problems that arise during and after implementation This position reports to the National Sales Manager but will take daily direction from the Technical Department Team Lead in our Mississauga, ON office. **Position Description** - Promote ifm products to customers when applicable - Proactively identify areas to continuously improve customer support processes - Develop digital technical support content to be used online to support customers - Start to understand and learn products in the complex product line - Application experience with sensors and controls for a manufacturer or related industry required - Machine repair or maintenance experience with industrial equipment a plus - Ability to learn cutting edge sensors and controls technologies - 3+ years of technical support experience preferred - Minimum of a 2-year technical degree, 4-year technical degree strongly preferred - Strong verbal and written communication skills - Must be fluent (written and oral) in English; Fluency in French is a definite asset ***Company Benefits** - A competitive salary and incentive package - Comprehensive health and dental coverage - Plus a Group RRSP matching plan - Hybrid work arrangements - A culture of recognition and appreciation - A dynamic and collaborative team committed to excellence ***Company Description** ifm is currently one of the world’s largest manufacturers of industrial sensors and controls, producing more than 13 million products which includes 9 million sensors annually. 90% of orders are processed and shipped same day with a monthly accuracy rate of 99%. - "Exceptional success can only be achieved when the employees believe in the company and when they know that they are treated in a fair and honest way."_ -ifm philosophy ifm efector Canada, Inc., a subsidiary of ifm efector gmbh, is headquartered in Mississauga, ON and offers a competitive salary and incentive package, comprehensive health and dental coverage, plus a Group RRSP matching plan. We have a high growth pace in a collaborative work environment. ifm believes in openness to ideas and a culture where employees are defined by their capabilities and contributions rather than title or tenure. ***In its commitment to promote fair and equitable treatment of all employees and applicants, ifm efector Canada, inc. provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status or any other ground as described in the Ontario Charter of Rights and Freedoms.
