Marina Lead

Spend your days surrounded by the beauty of Lake Simcoe. With opportunities across the Resort in both guest facing and behind the scenes roles, we have something for everyone.
Some of our guest facing opportunities include working on the Food and Beverage or Recreation and Leisure teams. Our Guest Services and Shuttle teams, or the FH Fine Food and Starbucks teams are also great opportunities to be in guest facing roles. During the summer months you could join the Marina or the Nest Golf Club.
If you are looking for a job that ensures the fundamental operations of our Resort run smoothly and typically work away from guests, our Culinary, Security, Maintenance, Landscaping, and Housekeeping teams would be a great fit for you.
Working at Friday Harbour is unlike anywhere else. Be a part of the action, contributing to this one-of-a-kind Resort.
Colleague Perks
- Complimentary golf (friends and family rates for your Guests)
- Complimentary use of recreational equipment (canoeing, kayaking, Fat Bikes, snowshoes, skates, etc.)
- Discounts at Friday Harbour retailers and restaurants
- Group medical and dental benefit coverage*
- Company matched pension plan and optional savings plans*
- Employee Assistance Program and free Headspace membership
- Exclusive Friday Harbour corporate partner discounts
- Training and development opportunities
- Colleague events and appreciation activities

Role Summary
The Marina Lead’s primary responsibility is to maintain superior customer relations by acting as a liaison between Friday Harbour Marina, its customers and the public. The Marina Lead’s main job duties include operating all functions of a marina fuel dock, greeting all boaters, attending to customer concerns, maintaining marina facilities and assist the Marina Leadership team in executing daily operations during scheduled shifts.

**Responsibilities**:

- Responsible on a scheduled basis overseeing the daily operations of the Marina
- Lead shift briefings and delegate tasks to Colleagues
- Maintain a calm demeanor during periods of high volume or unusual events to keep Marina operating to standard and to set a positive example for the team
- Assist with new Colleague training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence and to improve performance
- Greet visitors, ascertain nature of business and provide direction to visitors
- Assist Marina leadership with administrative duties
- Accurate opening and closing of cash, fuel dispensers and fuel dock operations
- Assist with retail sales including marine products
- Perform multiple daily dock walks to check on vessels, vacancies, customers and dock conditions and safety
- Monitor docks and vessels during inclement weather
- Assist guests with docking and departures
- Build trustful and dependable relationships with customers
- Ensure area is clean; empty garbage receptacles and pick up litter
- Ensure work area is clear of potential hazards such as slippery objects or tripping hazards such as ropes or debris
- Respond to customer requests for fuel, including waste water service
- Attend to and clean up small oil spills
- Ensure sensitive material is kept secure and handled in an appropriate manner
- Consult and collaborate with others as needed to ensure thorough and effective work productivity and to promote teamwork
- Use appropriate communication, methods and actions to establish a courteous and professional working relationship
- Monitor and respond to marine radio calls
- Provide a high level of customer service to all guests and slip-holders
- Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
- Adhere to all environmental policies and programs as required

**Requirements**:

- High School diploma required and enrolled in post-secondary education focused on hospitality and tourism or similar an asset
- poses a valid Pleasure Craft Operators Card or willing to get within 30 days
- Minimum 2 years’ experience in a marina or customer service environment
- Experience with boats is preferred
- Possession of a Valid First Aid Certificate and CPR Certification an asset
- Must be able to swim and tread water for two minutes
- Must possess excellent customer service skills
- Must be computer literate
- Strong verbal and written communication skills
- Detail-oriented and works with a high degree of accuracy
- Ability to multi-task in a fast-paced environment
- Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions
- Must be able to work flexible hours including evenings, weekends, and holidays
- Required to move, lift, carry, pull, and place objects weighing less than or equal to 30 pounds without