Store Manager

**About Nova Cannabis**

Nova Cannabis Inc. is a national cannabis retailer. We operate primarily via our Value Buds banner, which has a simple mission: deliver compelling value to cannabis consumers. Our goal is the attract, grow and retain a loyal customer base by offering high-quality cannabis products, in convenient locations at everyday low prices.

**About the Role**

Based out of our Value Buds location in **Waterloo, ON,** we are looking for an experienced Store Manager who can handle curveballs like a champ. The Store Manager will bring their experience in the Cannabis and Retail Industry (or similar fields), including previous experience in Management. They will oversee and maximize the store's budgets and sales goals, and establish a strong sales culture with an accountability for operating standards and financial performance. They will be responsible for the recruitment, hiring and training of teams. They are to ensure the store is always clean, maintained, stocked and ready for business. The Store Manager will maintain all merchandising standards, analyze store sales, trends, and performance weekly to improve or maintain store metrics. Additionally, they are to maintain a high level of product and service knowledge, professional appearance, demeanor, and attitude at all times.

**Role and responsibilities include, but are not limited to**:
**People Management Skill**s
- Recruit, hire, onboard, train and develop enthusiastic Customer Experience Representatives who are passionate about supporting Nova Cannabis’s mission and vision.
- Act as a role model who coaches, mentors and inspires their team; foster a progressive culture and facilitate activities that will build and enhance teamwork and retention.
- Establish a strong sales and customer service culture with an accountability for operating standards and a drive to increase financial performance.
- Complete annual performance appraisals for all Customer Experience Representatives.

**Customer Offering**
- Greet customers upon entrance; engage in conversation and build a relationship to understand specific needs
- Facilitate a welcoming and positive atmosphere for everyone in the store
- Educate customers about cannabis products, strains and consumption methods

**Day to Day Operations**
- Promote our culture and brand by participating in merchandising and promotional activities
- Work in partnership with Store Managers and other team members to generate sales.
- Maintain a high level of product and service knowledge; staying up-to-date with industry legislation, trends and new products
- Participate in routine store maintenance and ensure cleanliness is a priority
- Complete customer transactions on the POS system and adhere to all cash and Loss Prevention procedures
- Monitor inventory and re-stock products regularly

**Regulatory Adherence**
- Comply with all OH&S (Occupational, Health, and Safety) policies and procedures
- Support and promote Nova Cannabis’s and OGLC’s (Ontario Gaming and Liquor Commission) social responsibility programs
- Comply with Nova Cannabis policies, standard operating procedures, and practices

**Experience and Qualifications**
- Minimum, 3 - 5 years of customer service experience
- Minimum, 3 - 5 years of retail and/or hospitality experience
- Cannabis, liquor or healthcare experience is preferred
- High School Diploma or equivalent
- Valid CannSell certification
- Must complete and pass a Criminal Record Check
- Working knowledge of regulations as it pertains to selling cannabis in Ontario

**Personal Characteristics and Requirements**
- Excellent customer service skills; you have a positive attitude, are charismatic, and are very comfortable engaging with customers
- Ability to think on your feet and creatively problem solve
- Open-minded and constantly identifying ways to improve
- Passionate about creating a positive, memorable, and tailored experience for every customer
- Excellent communication skills (written and verbal) and a professional demeanour
- Team player who is passionate about supporting the overall success of the business
- Uphold ethics, confidentiality, and demonstrate a high level of discretion at all times
- Responsible and reliable
- Must be 18 years of age or older
- Must have reliable transportation to commute to/from work

**To Apply**

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Application question(s):

- Do you live in Waterloo, ON?

**Education**:

- Secondary School (preferred)

**Experience**:

- cannabis: 1 year (preferred)
- retail management: 2 years (preferred)

Licence/Certification:

- CannSell (required)