Business Analyst, Ms Dynamics

**Business Analyst, MS Dynamics**

**Take a central role**

The Bank of Canada has a vision to be a leading central bank—dynamic, engaged and trusted—committed to a better Canada. No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in an organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in our environment.

Building on the principles that have always guided us - excellence, integrity and respect - we strive to be forward-looking and innovative, to welcome people with diverse perspectives and talents, and to earn trust by living up to our commitments and by clearly explaining the intent of our policies and actions.

With our defined-benefit pension plan, benefits, and high flexibility for work life balance - find out more about why we are annually ranked as one of Canada's top employers: Working Here - Bank of Canada

Find out more about the next steps in our Recruitment process.

**Note**: This poster will also be used to staff an 18-month Term position.

**About the position**
We are seeking an innovative and skilled Business Analyst to join our Retail Payments Supervision IT team We are a collaborative and diverse team within ITS with the mission to carry out the roadmap of an effective regulatory IT platform to meet the requirements of the Bank of Canada’s role in supervising payment service providers (PSPs). To learn more about our core function - you can visit About the retail payments supervisory framework - Bank of Canada

Led by the Director of Retail Payments Supervision and FMBO (Financial Markets and Banking Operations) Transformations, you will join a dynamic and highly skilled Scrum team working together to design and develop new features, maintain, and extend our regulatory IT platform based on Microsoft Azure Services and Dynamics 365 CRM.

Further, you will have the full support of your leader and teammates to enhance your skills, experiment, and further your career through our customizable Learning & Development programs across various domains (Mentorship, Architecture, Analytics, etc.) and relevant certifications.

**What you will do**
As a Business Analyst, you will support the information gathering, analysis and development of functional and non-functional requirements for the CRM program, ensuring that it is aligned with business objectives, and driving continuous improvement to achieve better results.

More specifically, you will:

- Support the development and execution of a CRM strategy that aligns with the overall business objectives of the organization.
- Work closely with the Bank’s internal Stakeholders to ensure requirements are documented for current and future enhancements of the platform.
- Define and document current state and future state product and service delivery processes.
- Support the development and reporting of performance metrics.
- Help operationalize Retail Payment Supervision into the Bank of Canada
- Conduct regular reviews of the CRM system to identify areas for improvement and ensure that the solution is meeting the needs of the organization.
- Ensure the compliance with regulatory, legal and company policies
- Support system functional testing, acceptance testing and end-user training.
- Develop detailed specifications documentation from which solutions will be developed, designed, coded and tested.

**What you need to succeed**
You are a self-starter with strong communication and interpersonal skills who can build and maintain relationships across multiple levels of partners (both internally and externally). You also have a strong attention to detail, are analytical, and capable or solving problems independently or as part of a team.

In addition, you have experience in:

- business analysis and/or process improvement within an IT environment
- validating software solutions and conducting testing as required
- business requirements elicitation and documentation (e.g. functional & non-functional requirements, user stories, acceptance criteria, business rules)
- utilizing digital tools and digital ways of working (e.g. Jira, Confluence, ServiceNow, Visio BPMN)

As well as functional expertise with Dynamics 365 CRM including a deep understanding of the platform's features and capabilities, as well as the ability to customize and configure the system to meet the unique needs of the organization.

**Nice-to-have**
Relevant Business Analysis designations/certifications (CBAP, etc.)

**Your education and experience**

**What you need to know**
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level