Sprinkler Service Technician

1 week ago

Kitimat, Canada Johnson Controls Full time

**WD30159337**

**Be part of the future**

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

**This position is located in Kitimat, BC**

**What you will do**
- Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
- Contact customer representative and ascertain equipment/systems problems.
- Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, medication notices, etc. in order to diagnose and repair equipment.
- Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
- Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
- Electronically complete Service Acknowledgements with proper coding and obtain customer’s signature
- Participate in a scheduled on-call rotation.
- Perform other duties as assigned.

**What we look for**

**Required**
- Sprinkler Fitter Red seal Certified
- ASTTBC Certified in WA
- BACKFLOW Certification
- 5+ years of experience in Fire Sprinkler/Suppression industry.
- Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
- High school diploma or equivalent required.
- Ability to follow verbal and written instructions.
- Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
- Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
- Ability to work flexible hours including weekends to meet customer requirements.
- Able to participate in an on-call rotation schedule.
- Overnight travel will be required.
- Demonstrate a high level of customer service.,
- Maintain truck inventory to ensure timely response to customer needs.
- Ability to adhere to, implement, and always follow safety guidelines and procedures.
- Strong organizational skills, positive attitude, and an ability to learn quickly.
- Possess a valid driver’s license and driving record that meets company requirements.
- Able to pass a pre-employment background check.

**This is a bargaining union position

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