Customer Service Representative

3 days ago

Mount Uniacke Gold District, Canada Jade Stone Halifax Ltd. Full time

**QUALIFICATIONS**:

- High School diploma or GED or 1 year’s equivalent experience and training.
- Ability to write short correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees.
- Ability to understand and fulfil instructions received orally, in writing or in diagram format.
- Ability to use basic principles in problem solving situations that arise both in the office and on site.
- Ability to work with basic Microsoft Office as well as CAD software

**RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO**:

- Answering phones & directing customers to appropriate person
- Read and comprehend blueprints, cabinet layouts and any other schematic provided while using the obtained information to accurately estimate, design and deliver complete accurate product to the customer.
- Clearly communicate with customers, designers, site supervisors, plumbers and other Jade Stone Staff.
- Accurately set client meetings, so that the process to meet the schedule is not interrupted through any delay of Jade Stone Ltd.
- Accurately schedule individual jobs for the appropriate procedures necessary to achieve timelines and completion of work required.
- Educate the customers and clients on product characteristics, selection procedures, Template procedures, Install procedures and if necessary, payment procedures.
- Maintain and build business relationships with clients from all levels of the operations, designers, estimators, site supervisors, purchasing.
- Belong to the team and assist others to achieve a higher level of quality and efficiency while improving overall knowledge and understanding of the company.
- Performs any new tasks or duties pertaining to this position at the discretion of the Coordinators Manager.
- Recording and filing of all information pertaining to individual jobs using JS Solutions. All details and note are to be accurately filed and documented.
- Ability to deal with conflict and successfully negotiate to resolve customer or client issues. As well as determining when to escalate the concern to higher powers

**Salary**: $30,000.00-$45,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Dartmouth, NS: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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