Office Administrator

3 days ago

Enfield, Canada Fix Auto Enfield Full time

Office Administrator - Job Description

**Title: Office Administrator**

**Reports To: Shop Owner**

**Location: Fix Auto Truro**

The Office Administrator is responsible for serving customers in person, telephone, and through online portals. This person will be performing administrative duties to ensure smooth and efficient communication with customers and to help ensure the office runs effectively.

Core Competencies
- Customer Focus
- Communication
- Teamwork
- Quality Orientation
- Problem Solving
- Accountability and Dependability

Job Duties
- Ensure excellence in the delivery of the customer experience as outlined in Fix Auto best practices and measured by CSI results
- Effectively manage front office operations to ensure efficient organization and support of management and operations
- Collaboration with shop owner to ensure vehicles are on track for timely and flawless delivery
- Assign work orders to technicians.
- Set convenient appointments with the customers, based on the shop availability.
- Keep the customer database up to date with scanned documents, pictures, and production dates to ensure accuracy of claims
- Receive payments from customers in person and direct deposit updating work orders as required.
- General filing and compiling monthly accounting packages
- Other related tasks as required.

**Requirements**:

- High school diploma or GED required
- Strong customer service and troubleshooting skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Able to effectively communicate both verbally and in writing
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethic and positive team attitude

Working Conditions
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
- Lifting or moving up to 50 lbs may be required

**Salary**: $35,000.00-$38,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Work Location: In person

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