Dispatcher

**About The Ottawa Hospital**:

- Inspired by research and driven by compassionThe Ottawa Hospital (TOH) is one of Canada’s largest learning and research multi-campus hospitals. With more than 1,100 beds and approximately 12,000 staff members, we deliver specialized care to the Eastern Ontario region.- From the compassion of our people to the relentless pursuit of new discoveries, The Ottawa Hospital never stops seeking solutions to the most complex health-care challenges while continually engaging with the community to support our vision for better patient care.
- Working together with its research institute, the University of Ottawa, and other partners, the hospital is continually gaining national and international recognition for high-quality patient care, teaching and research, while striving to meet the needs of the culturally diverse community we serve.**Rotation/Shifts**:

- Days, evenings and nights, including weekends, 8 hour shifts.- For information purposes only - The Hospital reserves the right to change.

**Basic Requirements**:

- One-year college diploma;
- Three (3) years of dispatch experience in a Security or Law Enforcement capacity, or a relevant position;
- Well-developed keyboarding skills with a minimum speed of 45 words per minute (WPM);
- Data entry 4000 kph;
- Experience in customer service;
- Experience with MS Office, Word, Access & Excel;
- Knowledge of dispatch programs such as Perspective or other dispatching software;
- Knowledge of guidelines for emergency situations;
- Knowledge of communication equipment;
- Strong communication skills, spoken and written, with ability to understand and carry out oral/written instructions and procedures;
- Excellent interpersonal skills and the ability to work collaboratively with all members of the security and TOH team;
- Team player who can also work independently;
- Ability to establish and maintain cooperative working relationships;
- Ability to work effectively in a team environment within a 24/7-shift operation;
- Punctual, reliable and dependable;
- Must be available to work shift work (rotation of days, nights, weekends & holidays);
- Strong multi-tasking skills used to organize and prioritize numerous simultaneous calls;
- Ability to work under pressure; able to think, speak, multitask, and act clearly and efficiently in emergency situations;
- Strong cognitive and psychomotor skills in the areas of reading, spelling, speech, written communication, listening and basic computer skills;
- Ability to react quickly, logically, efficiently, and calmly in emergency situations with a strong interpersonal, decision making and problem-solving skills;
- Sound judgment and critical thinking skills;
- Good computer skills utilizing Microsoft Word, Excel, and Access;
- Able to manage a two-way radio dispatch equipment, telephone and operate standard office equipment.

**Preferred Qualifications**:

- Hands on experience with radio dispatch equipment;
- One-year college diploma in Emergency and Call Centre Communications, Emergency Services Fundamentals, or a related program
- Experience working with public safety and emergency services (such as Fire or Police Services);
- Security License;
- Proficiency in English and French - oral expression (advanced level) and comprehension (advanced level).

**What you can expect from us**:

- The Ottawa Hospital is committed to providing a healthy, safe, and inclusive work environment for everyone. We are driven by our purpose to provide each patient with the world-class care, exceptional service and compassion we would want for our loved ones.We offer an attractive and equitable compensation package including a comprehensive benefits package, a Defined Benefit Pension (DBP) plan, and insurance protection. We also offer discounts from choice providers on a variety of products and services.
- The Ottawa Hospital provides various Health and Wellness resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your career objectives.The Ottawa Hospital is an equal opportunity employer. Upon request, accommodations due to a disability are available throughout the recruitment process.