Technical Leader

You think being 'too senior' to answer phones or help junior techs is a thing
- You believe clients should just 'trust the experts' without explanation
- The phrase 'that's not my job' is in your vocabulary
- You get a kick out of making complex tech simple and fun for clients
- You're equally comfortable deep-diving into server issues and helping a Level 1 tech grow
- You want to build something meaningful, not just collect a paycheck

**Who We Are**

We're Rivercity Tech, and we do IT differently. Our clients tell us they love how we can fix their problems while making them laugh. We believe in making IT approachable, enjoyable, and secure for our clients. Our team enjoys 30 vacation days, flex time, and a genuinely supportive culture - because happy techs make happy clients

**The Role**

We're looking for a Technical Leader who will:

- Handle complex technical challenges (server/network issues, automation, security)
- Support and mentor our Level 1-2 techs
- Work directly with clients both remotely and on-site
- Shape the future of our service desk as you develop into a leadership role, with a clear path to Helpdesk Manager

**A Possible Day in the Life**

**Morning**: You're implementing new automation scripts while mentoring a Level 1 tech through a challenging backup restore. A client calls with an urgent server issue - you're known for keeping calm under pressure while making swift, confident decisions.

**Afternoon**: You're on site for a new deployment, explaining our security-first approach to the client in terms they understand and appreciate. Back at the office, you're collaborating with our CTO on planning the next phase of a major infrastructure project.

**Technical Requirements**

**Must-Have**:

- Advanced Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy
- Strong networking expertise, with hands-on experience configuring VPNs, VLANs, and managing complex routing scenarios
- PowerShell scripting abilities to automate and streamline processes
- Track record of independently resolving challenging technical issues
- Solid foundation in modern security practices and their real-world implementation
- Proficiency with Microsoft Entra ID (formerly Azure AD) for cloud identity management

**Nice to Have**:

- Experience with IT automation platforms
- Background in managing technical projects from planning to completion
- Track record of leading and mentoring technical teams
- Working knowledge of Linux systems and server administration

**The Benefits**
- 30 vacation days per year (all the time for activities)
- Flexible work hours
- Health insurance (50% employee paid)
- Dental and vision coverage (50% employee paid)
- RRSP match up to 5% of base salary
- Health Spending Account ($500/year)
- Wellness Spending Account ($250/year)
- Innovation Place Parking Pass

**Application Process**

You'll need to prepare:

- Your Resume
- A short video introduction
- A brief written response to a technical scenario

**One-Year Success Plan**

After your first year, you'll be:

- Proficient in all our tools and systems
- Leading client projects independently
- An integrated team player who shows initiative
- Contributing to our continuous improvement
- Ready to take on increasing leadership responsibilities

We're seeking someone who wants to grow with us and potentially take over helpdesk management within 3 years. If you're excited about building something meaningful while having fun doing it, we want to hear from you

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Work Location: In person