E-commerce Customer Service Representative

1 week ago

Vancouver, Canada Plenty Full time

**E-Commerce Customer Service Representative**

**Reporting to the E-Commerce Manager, the E-Commerce Customer Service Representative plays an essential role within the E-Commerce team and the company at large. Your primary responsibilities will be assisting our customers by providing exceptional customer support from placing an order to order fulfillment. As a frontline teammate, you will be the primary point of contact for our customers - it is critical that you help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude.**

**The E-Commerce Customer Service Representative exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a quick paced and collaborative team environment.**
- **Providing customers with compassionate and timely resolutions to their questions and inquiries while maintaining a positive and friendly attitude and upholding store policies**
- **Have a strong sense of product knowledge to help customers with sizing and order questions**
- **Help with processing online orders and returns**
- **Receiving return packages and processing for customers in a timely manner**
- **Preparing and sending product back to stores**
- **Coordinate merchandise pulls and packing help when needed**
- **Help with product upload, writing copy for item descriptions**
- **Proactively helping team by identifying and completing daily tasks**

**Requirements/Skills**

**- Strong communication and interpersonal skills with a keen eye for details**

**- Ability to work independently on assigned tasks, as well as be flexible in a fast-paced team environment**

**- Familiar with the company and product with a willingness to learn**

**- Equipped with retail know-how and street smarts**

**- Experience with Google Sheets, Shopify, ShipStation an asset**

**Salary**: $40,000.00-$45,000.00 per year

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

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