Engagement Specialist, Integration

**Engagement Specialist, Integration**
**Job Band 4**
**Location: Toronto**

The Engagement Specialist is the Technology Integration team’s primary point of contact with EMR vendors and other internal and external clients pursuant to integration initiatives. This role maintains and supports long-term, productive relationships with external partners who collaborate with OMD to advance digital health in the landscape.

**Reporting to the Manager, Integrations Partnerships, the Engagement Specialist**:

- Works with EMR vendors and other external clients pursuant to integrations to define, monitor, and measure progress against target achievements.
- Identifies and formalizes external collaboration opportunities pertaining to provincial EMR integrated EHR products and services.
- Working with internal partners (e.g., OMD Legal, OMD Certification), establishes and/or refreshes OMD Master Services Agreements (MSAs) with participating EMR vendors and other collaborators.
- Monitors and manages external partner progress against MSA/contract commitments and/or agreed-upon project timelines.
- Leveraging OMD's Enterprise reporting tools monitors and oversees EMR vendor invoices against MSA/contract commitments.
- Facilitates and maintains productive internal and external relationships in support of provincial EMR integrated EHR products and services.
- Establishes and hosts routine meetings and other ongoing activities to nurture relationships with EMR vendors and other key external stakeholders.
- Cultivates and supports effective communications among OMD departments and between OMD and external partners pertaining to integration efforts.
- Contributes to and complies with OMD processes related to the development and deployment of provincial EMR integrated EHR products and services.
- Collaborates with internal and external stakeholders and partners to refine and optimize processes, documentation, and roles and responsibilities associated with EHR integrations.
- Produces OMD documentation and reporting in relation to progress against collaborative integration objectives.
- Improves OMD’s vendor engagement practices and processes in an iterative fashion.

**Requirements that are important to us**:

- Post-secondary education in in Business Administration, Health Administration and/or Information Technology, or equivalent experience.
- Minimum of five (5) years’ experience building and maintaining productive working relationships with stakeholders, vendors and/or partners in the provincial health system (sales, relationship management, and/or other client-facing roles).
- Experience and familiarity with community-based healthcare IT solutions (e.g., EMRs). Experience and familiarity with healthcare IT solutions for other care delivery settings is an asset.
- Experience preparing, gathering, maintaining, analysing and reporting on large volumes of data.
- Ability to convert technical expertise into business recommendations.
- Experience in problem solving and conflict resolution.
- Equally effective working independently or as part of a team in a dynamic environment with changing priorities.
- Advanced written communication and oral presentation skills, including the ability to adapt to the needs of a variety of audiences.
- In-depth working knowledge of a variety of office automation tools including Microsoft Office suite (e.g., Word, Outlook, Excel, Power Point, Visio, and Project), Microsoft Dynamics and Power BI.

**Benefits we think you'll like**:

- Fantastic opportunity to grow within the team and throughout the organization.
- Professional development and continuous in-house learning opportunities.
- Fun, friendly and dynamic work environment with a passion for digital health.
- Competitive salary and bonus program.
- Exceptional group benefits package paid by the organization.

**How to Apply**:

- We continue to encourage staff to follow the Public Health recommendations and stay up to date with their vaccinations._
- OntarioMD has moved to a permanent hybrid work environment. As such, the individual in this position will be required to work a minimum number of days in our Toronto office. All recruiting activities including interview and new hire onboarding will be conducted remotely. While we are doing our best to ensure reasonable response times, please expect potential delays. _

**_OntarioMD does not solicit personal information such as banking information or passport information over social media sites for employment purposes._**

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