Bilingual Account Development

**Why You’ll Love Being Part of Our Team**

At The Authentic T-Shirt Company®/SanMar Canada, we do more than distribute high-quality apparel — we create a place where people love to come to work. As the leading wholesale distributor in Canada’s imprintable apparel industry, we’re proud of our strong reputation and even prouder of the team behind it. When you join us, you’ll find more than just a job — you’ll discover a supportive, upbeat environment where your ideas are valued, your growth is encouraged, and your contributions truly make a difference.

The Authentic T-Shirt Company/SanMar Canada seeks a sales-oriented, customer-focused Bilingual Account Development and Sales Support team member.

Here’s what we bring to the table:

- ** Comprehensive Benefits**: From health, dental, and vision insurance to paid sick and vacation time off, we’ve got you covered.
- ** Professional Growth**: We invest in your future through ongoing training, development opportunities, and clear paths for advancement.
- ** Inclusive Culture**: Be part of a diverse, collaborative workplace where your voice is heard and your contributions are valued.
- ** A Fun, Team-Oriented Culture**: From our distribution centres to our showrooms, you’ll be surrounded by people who care about their work — and each other.
- ** Work-Life Balance**: Hybrid work arrangements and wellness programs help you maintain balance and well-being.
- Flex statutory holidays
- Employer RRSP Matching
- Employee discounts on all of our products
- & much, MUCH more

Come see what makes SanMar Canada different — and discover what’s possible when you’re part of something authentic.

**Job Summary**

Reporting directly to the National Sales Manager, the role of the Bilingual Account Development and Sales Support team member involves maintaining and building customer relationships by providing excellent sales support via conducting outbound calls and written communications with customers. Working closely with Eastern Outside Sales Representatives, this role will help to support different strategies for new services and products, as well as analyze business needs and provide new opportunities for customers’ growth. The role also involves effective verbal, written and digital communications.

**Required Qualifications & Experience**
- Minimum 3+ years of experience in inside/outside sales. Preference given to those in the promotional products industry
- Exceptional communication skills, both verbal and written, in English and French
- Ability to use inventory management systems
- Proven track record in building customer relationships that promote business growth
- Able to create structured workflows for optimal productivity
- Ability to multitask and possess strong organizational and problem‐solving skills
- Ability to strategize
- Committed to high standards of professionalism and confidentiality
- Strong attention to detail and accuracy of data
- Strong Microsoft Office skills, intermediate in Word and Excel
- Demonstrates strong time management skills and works well under pressure
- Self‐motivated, works efficiently with a high degree of independence

**Working Conditions**
- 40 hours per week; occasional overtime
- Occasional travel may be required
- Attend trade shows as required
- Some weekend and evening work as projects require

**Primary Responsibilities**
- Facilitates introduction and welcoming calls to new customers
- Places sample orders for customers
- Conduct daily outbound calls and Microsoft Teams presentations that include the following:

- Project‐based themes (new brands, new marketing tools or new promotions etc.)
- Follow‐up calls after samples are placed
- Contact remote customers
- Recommends price break changes for pricing trial accounts, with support from the Outside Sales Representatives
- Pricing trial calls to ensure that accounts who have been provided with pricing support are achieving the proper sales mix and are made aware of volume expectations to hold their price break (PB) level
- Schedule and facilitate Microsoft Teams meetings between customers and Eastern Outside Sales Representatives
- Assist in preparation for tradeshows as required
- Assist in other areas of the Account Executive, Sales Support, and Vendor Relations departments and additional duties as required by management

Monday - Friday, 8:30 AM - 5:00 PM