Current jobs related to Customer Relations Specialist - Richmond Hill - Worksport Ltd

  • Customer Service

    3 days ago

    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values while providing top notch product knowledge and customer service to...

  • Window and Door Installer

    3 days ago

    Richmond Hill, Canada Window Door Specialist Full time

    Located in Richmond Hill, Ontario; The Window and Door Specialist have been providing top quality windows and doors in the GTA for over 35 years. The Window & Door Specialist’s core values are “Honesty, Integrity, and Trust”. As a member of our team you will exemplify those values in the Project Coordinator role. In this role you will be responsible...

  • Customer Solutions Specialist

    4 weeks ago

    Richmond Hill, Canada Westpoint Acquisitions Full time

    Base pay rangeThis range is provided by Westpoint Acquisitions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.OverviewWe’re Hiring: Customer Solutions Specialist – New Market Launch. Westpoint Acquisitions is expanding into Richmond Hill, ON as part of our rapid growth across Eastern Canada. We...

  • Customer Solutions Specialist

    2 weeks ago

    Richmond Hill, Canada Westpoint Acquisitions Full time

    Base pay rangeThis range is provided by Westpoint Acquisitions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.OverviewWe’re Hiring: Customer Solutions Specialist – New Market Launch. Westpoint Acquisitions is expanding into Richmond Hill, ON as part of our rapid growth across Eastern Canada. We...

  • Customer Solutions Specialist

    4 weeks ago

    Richmond Hill, Canada Westpoint Acquisitions Full time

    Base pay range This range is provided by Westpoint Acquisitions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Overview We’re Hiring: Customer Solutions Specialist – New Market Launch. Westpoint Acquisitions is expanding into Richmond Hill, ON as part of our rapid growth across Eastern Canada. We...

  • Customer Relation Coordinator

    2 weeks ago

    Richmond Hill, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Identifies changes required to the CRM system, including, categories, routes, service operator, fleet and fare machine information, update workflows and validation rules to ensure the CRM is optimized for Customer Service staff’s needs - Conducts needs assessments for the Transit and...

  • Customer Relation Coordinator

    2 weeks ago

    Richmond Hill, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Identifies changes required to the CRM system, including, categories, routes, service operator, fleet and fare machine information, update workflows and validation rules to ensure the CRM is optimized for transit staff’s needs. - Identifies issues and consults with ITS Branch to ensure...

  • Customer Relations Coordinator

    3 days ago

    Richmond Hill, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Identifies changes required to the CRM system, including, categories, routes, service operator, fleet and fare machine information, update workflows and validation rules to ensure the CRM is optimized for staff’s needs. - Identifies issues and consults with ITS Branch to ensure...

  • Network Support Specialist

    2 weeks ago

    Richmond Hill, Canada Onico Solutions Full time

    Network Support Specialist (NOC) / specialist reseauThe Network Support Specialist (NOC) / specialist reseau is responsible for all aspects of telecom / technical support for our client’s customers. This includes all aspects of support functions which includes a combination of field maintenance / customer support and activities within a Network Operations...

  • Bilingual Customer Success Specialist Part Time

    3 weeks ago

    Richmond Hill, Canada Staples Canada Full time

    Bilingual Customer Success Specialist Part Time (Contract) Be among the first 25 applicants Some of what you will do: As a Customer Success Specialist, you will play a pivotal role in upholding our commitment to exceptional customer experiences. We prioritize customer satisfaction by addressing cancellation requests, billing inquiries, and acting as an...

Customer Relations Specialist

2 weeks ago

Richmond Hill, Canada Worksport Ltd Full time

**Role**: Customer Relations Specialist

**Location**:55 East Beaver Creek Drive #40, Richmond Hill, ON, Canada L4B 1E5

**Start Date**: ASAP

**Salary**: $50k

We are one of the most innovative and exciting young companies in Canada. If you wish to make a long lasting and memorable impact in decarbonizing our way of life, our country, and the planet, you have come to the right place.

Worksport is seeking a well-spoken and friendly customer relations specialist to assist in Worksport’s new direct-to-consumer sales channels, which include Worksport’s own eCommerce website as well as eBay, Amazon, and Walmart. If you are selected for the role, we will teach you our products and processes in detail so that you can properly assist Worksport customers.

**Customer Relations Specialist Responsibilities**:

- Update our internal databases with information about technical issues and useful discussions with customers;
- Regularly check our ERP system (NetSuite) and shipping system (ShipStation) to verify that orders are being properly fulfilled;
- Coordinate with our shipping team/partner when dealing with non-conventional shipments (ex. shipping an item that is different than the one the customer selected);
- Respond to basic tonneau issues surrounding installation and warranty claims (we will teach you);
- When dealing with extensive claims, document the issue and bring it to the appropriate internal team for discussion prior to responding to the customer;
- Communicate issues at any point of sale/shipping to the individual team responsible for managing that portion of the sale/shipping process;
- Gather customer feedback and share it with our Product, Sales, and Marketing teams;
- Utilize NetSuite’s CRM functionality;
- General administrative work (potentially)

**What you need to succeed**:

- Experience in a customer support role;
- Understanding of CRM systems;
- Excellent communication skills, both verbal and written;
- Quickness to learn our products and sales processes;
- Calmness when assisting impatient customers;
- Multi-tasking skills;
- Ability to work with mínimal supervision
- Has some relevant customer service experience;
- Personal experience with pickup trucks is a plus;
- Has experience working in a company in the midst of expansion

**Salary**: $50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Language**:

- English at a professional level (required)