Medical Receptionist

7 days ago

Brampton, Canada Mayfield Physio and sports rehab Full time

**Overview**

**Duties**
- Greet patients and visitors warmly, ensuring a positive first impression of the practice.
- Manage multi-line phone systems to answer calls, schedule appointments, and respond to inquiries.
- Maintain patient records accurately using electronic medical records (EMR) systems such as universal software.
- Verify patient insurance information and handle billing inquiries as needed.
- Coordinate with healthcare providers to ensure seamless patient flow and communication.
- Assist in maintaining the cleanliness and organization of the front desk area.
- Handle administrative tasks such as filing, faxing, and data entry to support office operations.
- Ensure compliance with HIPAA regulations regarding patient confidentiality.

**Qualifications**
- Previous experience as a Medical Receptionist or in a similar administrative role within a medical or dental office is preferred.
- Proficient in MS Office (Word, Excel, Outlook) and clinic management software (e.g., Jane, Telus Health, Provider Connect, or similar).
- Knowledge of electronic medical records (EMR) systems and billing portals (Sun Life, Green Shield, Manulife, etc.).
- **Communication Skills**: Excellent verbal and written communication skills for interacting with patients, therapists, and insurance adjusters.
- **Organization & Multitasking**: Strong ability to manage appointments, maintain records, and handle multiple priorities in a busy clinic environment.
- **Customer Service**: Friendly, professional, and patient-centered approach when greeting clients and addressing inquiries.
- **Knowledge**: Familiar with OHIP, WSIB, MVA (OCF forms), and extended health insurance billing processes.
- **Teamwork**: Ability to work collaboratively with physiotherapists, massage therapists, chiropractors, and other clinic staff.
- **Confidentiality**: Strong understanding of patient privacy and confidentiality requirements (PHIPA compliance).

**Job Types**: Part-time, Permanent

Pay: $18.00-$19.00 per hour

Work Location: In person

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