Assistant Boutique Manager

**HOUR PASSION- ASSISTANT MANAGER**

**SUMMARY**

As an Assistant Manager, you will report to the Boutique Manager and will be responsible for managing every facet of the business in the absence of the Boutique Manager. You will effectively and efficiently ensure adherence to company policy and procedure. You will be expected to support the Boutique Manager in driving sales by motivating and assisting staff in reaching and exceeding goals. You will provide guidance to the sales team to deliver exceptional customer service in order to support sales growth. You will support to meet operational objectives. You will possess the following Core Competencies: Customer Focus, Drive for Results, Build Effective Teams and Relationships, Creativity and Problem Solving, and Humility and Integrity.

**RESPONSIBILITIES**:
**CUSTOMER SERVICE & SALES GENERATION**
- Achieve consistently positive customer service results based on Swatch Group customer service principles and assist in developing a sales team that can deliver on the same expectations.
- Motivate sales team to provide excellent customer experience leading by example.
- Ensure employee understand and communicate key product messages to the customer.
- Establish and communicate sales targets for the retail team.
- Monitor performance results of the store and the sales team; providing them coaching initiatives to motivate the achievements of sales targets.
- Ensure up-to-date knowledge of brand core and launch products to offer selection guidance to customers.

**OPERATIONS**
- Assist in monitoring the store’s efficiencies to meets payroll targets through managing fluctuations in business and changes in business needs.
- Support management with training of employees on Point-of-Sale (POS) transactions and ensures transactions are processed accurately.
- Assist with effective and timely processing of shipment, receiving, transferring, re-pricing, re-tagging, stocking and replenishment according to guidelines.
- Safeguarding company assets by adhering to opening and closing procedures.
- Safekeeping of company keys and confidential alarm codes.
- Comply with inventory control processes to prevent asset loss (shrink).
- Assist in the investigation of inventory discrepancy issues.
- Follow directives from management and execute store merchandising standards.
- Ensure all visual and housekeeping standards are met consistently.
- Serves as a role model with respect to Swatch Group policies and procedures (i.e.: dress code, time keeping, shopping discounts, etc.).

**PERSONNEL MANAGEMENT**
- Assist in the recruitment, development and disciplinary process of the sales team to ensure standards are met and company growth is supported.
- Assist in providing input of the staff’s Performance Appraisals, Individual Development Plans and Performance Improvement Plans.

**VISUAL MERCHANDISING**
- Assist in the execution and maintenance of store merchandising standards.
- Ensure all visual and housekeeping standards are met consistently.

**OTHER**
- Serve as a health and safety representative to ensure safety in the workplace; prevent accidents and report all incidents of unsafe conditions and/or practices in a timely manner.

**REQUIREMENTS**:

- **Must be legally authorized to work in Canada**.
- At least 2 years retail leadership experience, preferably in luxury fashion and/or accessories.
- Availability to work opening and closing shifts; flexible hours including weekends and holidays.
- Strong communication skills (verbal & written), including strong relationship building skills.
- Effective leadership skills to mentor and motivate retail team.
- Results oriented with a high level of energy and enthusiasm.
- Ability to communicate in a clear concise and understandable manner.
- Must be a self-starter who works well independently and in team environments.
- Intermediate computer skills with working knowledge of MS Office.

**EMPLOYMENT STATUS**

Full-Time, Minimum 40 hours per week. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours a week, certain holidays and blackout dates.

**WORKING CONDITIONS**
Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

**Job Types**: Full-time, Permanent

**Salary**: From $24.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay

Ability to commute/relocate:

- NIAGARA ON THE LAKE, ON: reliably com