Collections Supervisor
1 week ago
**Responsibilities** - Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, identifying and evaluating state-of-the-art technologies, productivity, quality, and customer-service standards - Provides leadership by developing, coaching, and mentoring direct reports and agents - Maintains and improves call center operations; identifying and resolving problems; preparing and completing annual reviews and assisting agents in securing their monthly targets - Accomplishes call center human resource objectives (in partnership with HR) by recruiting, selecting, orienting, training, coaching, counseling, and disciplining employees - Monitors monthly flex scheduling; communicates job expectations; plans, monitors, and reviews job contributions; enforces policies and procedures - Manages a small personal quota from an individual "desk" to support team targets and maintain direct client engagement - Oversees and actions incoming contact messages from the business—including forwarding messages to appropriate teams, responding directly where required, and managing accounts from our internal House desks - Develops short/long-term goals and succession plans for direct reports and agents Prepares call center performance reports by collecting, analyzing, and summarizing data and trends - Provides consistent, visible, timely, and effective communication and follow-ups on team goals and objectives - Delivers monthly call audits to agents and provides coaching where required - Participates in all daily, weekly, and periodic work/management meetings with peers and senior operations leadership **Experience/Qualifications** - 6+ years with Third Party Collection Experience including 3+ years supervising or managing agents - Strong understanding of Third Party Collection environments - Demonstrated strengths in teambuilding and leadership - Solid experience in coaching, mentoring, training, and staff development - Sound understanding of key financial, and operational drivers affecting business - Experienced in succession planning with direct reports (supervisors) - Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively - Able to meet deadlines and must be detailed orientated - Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers - Demonstrated ability to work well with cross-functional groups - Demonstrated ability to communicate difficult or sensitive information tactfully - Ability to manage multiple priorities in a fast-paced, evolving work environment; self-starter with high degree of initiative, urgency, and follow through **Key Skills Required** - Strong written and verbal communication - Proficiency in Microsoft Word and Excel **What’s the package include?** - Competitive base salary with the opportunity to earn commission - Health and Dental Benefits - RRSP matching - Exclusive offers on home and auto insurance - Perkopolis discount program - Tuition reimbursement program - Paid volunteer and community involvement days **Join a winning team today** We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #1
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Adult Therapeutic Program Supervisor
2 weeks ago
New Westminster, Canada Hollyburn Family Services Ltd. Full timeAre you a dedicated and compassionate leader looking for an opportunity to make a positive impact in your community? At Hollyburn Family Services, we embody a commitment to serve, nurture, honor, and lead. As the **Program Supervisor **for the** Therapeutic Home in New Westminster**,** **you will embrace the opportunity to take responsibility for overall...
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Supervisor, Relational Security
3 days ago
New Westminster, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $30.96 - $30.96 / hour Why Fraser Health?: Curious to learn what it’s like to work here? **Connect with us!** Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities...
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Food Service Supervisor
3 days ago
New Westminster, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $32.81 - $32.81 / hour Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered...
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Program Clerk
5 days ago
New Westminster, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $30.54 - $30.54 / hour Why Fraser Health?: Bring your expertise for staffing, scheduling, and timekeeping within various collective agreements, policies, procedures, and guidelines to a challenging and rewarding role. We currently have an exciting opportunity for** Casual Staffing Clerks and Program...
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Program Clerk
3 days ago
New Westminster, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $30.54 - $30.54 / hour Why Fraser Health?: We are looking for a **Full Time **Program Clerk** to join our team in **New Westminster B.C.** Detailed Overview: **Responsibilities**: - Prepares and posts staff rotations and schedules for units by reviewing master rotations/flow sheets and transferring...
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Program Clerk
22 hours ago
New Westminster, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $30.54 - $30.54 / hour Why Fraser Health?: We are looking for a **Relief Full Time**Program Clerk** to join our team in **New Westminster, B.C.** Detailed Overview: **Responsibilities**: - Prepares and posts staff rotations and schedules for units by reviewing master rotations/flow sheets and...
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Program Clerk
7 days ago
New Westminster, Canada Fraser Health Full timePlease Note: As per Article 16.11, Regular Float/Vacation Relief Position. Rotation will vary according to line being covered. Where appropriate, a float pool employee may be required to perform work at more than one work site of the Employer. Why Fraser Health?: We hire great people for outstanding jobs and need your help to expand the ability to deliver...
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Program Clerk
5 days ago
New Westminster, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $30.54 - $30.54 / hour Why Fraser Health?: We are looking for a **Full Time **Program Clerk **to join our team in** New Westminster, B.C.** **What We're Looking For**: - ** Qualifications**: Grade 12. - ** Experience**: At least four (4) years' recent related experience, or an equivalent combination...
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Program Clerk
3 days ago
New Westminster, Canada Fraser Health Full timePlease Note: As per Article 16.11, Regular Float/Vacation Relief Position. Rotation will vary according to line being covered. Where appropriate, a float pool employee may be required to perform work at more than one work site of the Employer. Why Fraser Health?: Bring your expertise for staffing, scheduling, and timekeeping within various collective...
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Program Clerk
2 weeks ago
New Westminster, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $29.64 - $29.64 / hour Why Fraser Health?: Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...
