Customer Service Supervisor

1 week ago

Vancouver, Canada Protec Dental Full time

Inspire, lead and develop a diverse team of three Customer Service Specialists (CSS) Team to provide superior customer service and thrive in a fast-paced dynamic environment. Coach, recognize and hold the team accountable for delivering both performance and productivity metrics. Highly motivated by challenging goals, results driven, and helping others achieve.

**Duties & Responsibilities**
- Oversee a team of three CSS's providing support, training, refreshers and coaching feedback as needed. Adheres to company policies to lead by example.
- Call Centre Environment, answer 50-70 calls per day.
- Coordinate, assign and review the work of the CSS team.
- Foster a collaborative, inclusive work environment which focuses on delivering high levels of team engagement.
- Recognize and take every reasonable effort to diffuse a conflict situation, focusing on resolution.
- Manage and resolve customer service escalations by conducting adequate investigation and providing customers with a resolution.
- Conduct research and present ideas to the partners and leadership for customer service initiatives that will improve the department and company.
- Identify inefficiencies and implement effective protocols. Resolve work-related problems, prepare and submit reports to the Partners.
- Generate and submit administrative reporting to the partners and leadership team on a weekly basis.
- Gather customer service feedback, identify trends (positive and negative) and share with the Partners, with strategized recommendations.
- Assist with, resolve, and ensure smooth operation of the systems within the customer service department; escalate when required.
- Communicate with customers, colleagues and managers in a professional manner.
- Provide support phone training to new employees.
- Submit and reconcile pending store orders for patients and doctors to the Inventory and Purchasing department daily.
- Review call records for all employee extensions and provide call monitoring.
- Gather customer service feedback, identify trends (positive and negative) share with the Partners.
- Collaborate with Protec Leadership through Leadership meetings.

**Qualifications**
- A minimum of 2 year’s experience in a customer service management role
- Grade 12 education or equivalent (bachelor’s degree an asset).
- Exceptional communication and interpersonal skills.
- Excellent leadership skills with the ability to motivate and inspire a team.
- Strong computer skills, including Microsoft Office 365.
- Strong organizational and excellent time management skills.
- Aptitude for working both collaboratively and independently.
- Ability to work quickly and accurately with strong attention to detail.
- Willingness to learn and grasp new technology.

**Job Types**: Full-time, Permanent

**Salary**: $28.00-$30.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Are you legally entitled to work in Canada?

**Experience**:

- customer service management: 2 years (required)

Ability to Commute:

- Vancouver, BC V5T 2W6 (required)

Work Location: In person

  • Customer Service Managing Supervisor

    1 week ago

    Vancouver, Canada STAGE-E WIRELESS INC Full time

    **Job Title**: Customer Service Managing Supervisor **Salary**: $31/hour **Work Address**: 101-3325 Kingsway, Vancouver, BC V5R 5K6, Canada 2345-8260 Westminster Hwy Richmond, BC V6X 1A6 **Work Hours**: Monday to Friday, 11:00-18:00, 7 hours per day, 35 hours per week **Essential/Specific Duties and Responsibilities**: 1. Develop customer service...

  • Service Supervisor

    1 week ago

    Vancouver, Canada Union Latinos restaurant Full time

    **About Us** Union Latino's Food is a restaurant with two locations in Vancouver and Surrey, BC. We pride ourselves on being professional and agile, with the goal of providing an authentic and satisfying dining experience. **Our Work Environment**: - Modern office - Meals included **We Are Looking For: Customer Service Supervisor in Restaurants** - Will...

  • Customer Care Supervisor

    3 days ago

    Vancouver, Canada Formwerks Boutique Properties Full time

    Formwerks Boutique Properties (FBP) is seeking a full-time **Homeowner/Customer Care Supervisor** to join our team in Vancouver. We are looking for a self-directed person to represent our brand as they guide a new homeowner through the completion process. Necessary skills are a strong work ethic, clear communication, attention to detail, professionalism, and...

  • Customer Service Specialist

    5 days ago

    Vancouver, Canada Protec Dental Full time

    The Customer Service Specialist will report to the Customer Service Team Lead & Supervisor. **Responsibilities and Duties** - You will be answering 60-90 calls per day in a call centre environment. - Promptly and accurately schedule pickups and update detailed information on cases and accounts by entering accurate call notes in the internal system CPM. -...

  • Supervisor, Customer Care

    5 days ago

    Vancouver, Canada Moe's Home Collection Full time

    **OVERVIEW**: Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make...

  • Customer Service Supervisor

    2 weeks ago

    West Vancouver, Canada Whole Foods Market Full time

    Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly,...

  • Services Supervisor

    1 week ago

    Vancouver, Canada Staples Canada Full time

    : 1232281 **Who we are** As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. At **solutionshop**, we partner with customers to help them find the right solutions to be successful, such...

  • Csr (Customer Service Representative)

    1 week ago

    Vancouver, Canada Qualitour travel service Full time

    Customer Service Representative will report to Directors. Customer Service Representative is responsible for all guest inquiries and feedback during and after travel. This role is part of a team working in a high energy fast paced environment. CE Representative position role is also a support service for company. Key Areas of Accountability Customer...

  • Field Supervisor

    2 weeks ago

    Vancouver, Canada Cleantech Service Group Full time

    **Join Our Team as a Field Supervisor!** Are you ready to lead a dynamic team and make a difference in the cleanliness and organization of our clients' spaces? We're seeking a motivated and enthusiastic Field Supervisor to oversee our janitorial operations and ensure exceptional service delivery. If you thrive in a fast-paced environment, excel at...

  • Weekend Field Cleaning Supervisor

    22 hours ago

    Vancouver, Canada Cleantech Service Group Full time

    At Cleantech Service Group, we are looking to add a new member into our Operations team! Currently, we are searching for a **Field Cleaning Supervisor **to work on Saturday and Sunday. - ** Saturday and Sunday, 8 hours per day** ***Please note that you need your own transportation to perform the duties of this role** **The position** You will in charge of...