Front Office Agent

1 week ago


Richmond, Canada Holiday Inn Vancouver Airport Full time

**Job Overview**

**Duties**
- Greet guests upon arrival with a friendly demeanor and assist with check-in and check-out procedures.
- Manage reservations and handle guest inquiries via multi-line phone systems.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest concerns or complaints promptly and professionally, ensuring satisfaction throughout their stay.
- Maintain accurate records of guest information and transactions in the hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Uphold hotel policies and procedures while maintaining a welcoming atmosphere.

**Qualifications**
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.
- Strong phone etiquette skills with the ability to handle multiple calls efficiently.
- Excellent interpersonal skills with a focus on providing outstanding guest services.
- Familiarity with hotel management software is a plus but not required; training will be provided.
- Ability to work flexible hours, including weekends and holidays, as needed in the hospitality environment. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests

Pay: From $20.50 per hour

Expected hours: 40 per week

**Language**:

- Mandarin (preferred)

Work Location: In person


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