IT Specialist

**The Company**:
360insights is a SaaS technology company that deals with high-profile brands to build and facilitate their rebate and incentive programs.
- At 360, our culture is driven by a simple concept - happiness. We believe happiness makes for better business and a better world and we know it makes a difference in how our team serves our clients. 360insightsAwarded “Best Workplace in Canada” by the_ _**_Great Place to Work® Institute_**_ _and rocking a Net Promoter Score of 88%._

Our team consists of technical people who are looking for purposeful growth both personally and professionally. Join our team and make an impact.

**Stand out and stay on track**:

- Triage and resolve helpdesk tickets using JIRA
- Day to day system administration functions, including system provisioning, maintenance and decommissioning desktops and laptops
- Provides Technical Support to internal employees and troubleshoots technical issues related to common infrastructure and network, within SLA response time
- Improvement of all service deliveries that capitalize on efficiencies including installation standards and configurations.
- Follow onboarding process for new hires and terminations
- Standardize on hardware and software across departments
- Provide technical support services for all departments
- Maintain integrity and security of Active Directory and all user access privileges
- Create FAQ documentation for commonly asked questions
- Maintain active directory information for all employees as directed by HR
- Maintain physical security ensuring employee safety
- Supporting and assisting all remote employees

**What** **will make you a success? You’ve got this**
- Computer science diploma or related discipline
- Proven excellent communication skills - written and verbal
- A customer first mentality and deep understanding of customer service
- Proven ability to work as an effective member of a team
- Proven organizational and follow-up skills (including prioritization)
- Strong active listening skills
- Ability to work independently, with mínimal supervision
- Demonstrated ability to provide valuable feedback and solution options based on that feedback
- Previous experience working in a small/medium organization is an asset

**Why 360?**
- Benefits on day 1
- Bonus plan
- Employee stock options
- Retirement Savings
- Global Family Leave policies
- Tuition reimbursement
- Flexible vacation policies
- Remote, hybrid, or in-office options
- Employee recognition platform
- Career growth opportunities
- Mentorship program
- Employee led clubs

**Our** **VALUES allow us to stand** **out** **Explore our website and check it out**:
360insights is making a difference in the world | Incentive Management

**Company Overview**: