Amazon Sales Representative

Location: Toronto, Ontario

Reports To: SVP, Enterprise Sales

**Key Responsibilities**:
**Account Management**:

- Oversee Amazon Seller Central or Vendor Central accounts, ensuring accurate product listings, pricing, inventory management, and timely shipments.
- Monitor and manage the performance of Amazon listings, including keyword optimization, product descriptions, and images.
- Conduct regular audits of listings to ensure compliance with Amazon's policies and best practices.

**Sales Growth**:

- Develop and implement strategies to maximize sales, including promotional campaigns, deals, and seasonal offers.
- Analyze sales performance data and customer feedback to identify trends, opportunities, and areas for improvement.
- Collaborate with marketing teams to create Amazon-specific content, including enhanced brand content (EBC) and A+ content.

**Customer Service**:

- Respond promptly to customer inquiries, resolving any issues or concerns related to products, returns, or refunds.
- Maintain high customer satisfaction ratings by providing excellent support and timely responses.

**Advertising & Marketing**:

- Create and optimize Amazon advertising campaigns, including Sponsored Products, Sponsored Brands, and Display Ads.
- Monitor and adjust advertising budgets and bids to ensure maximum ROI.
- Coordinate with internal teams to align product launches and campaigns with Amazon-specific advertising strategies.

**Reporting & Analysis**:

- Provide regular performance reports, including sales data, customer feedback, and inventory metrics.
- Use Amazon analytics tools (e.g., Amazon Seller Central reports, Brand Analytics) to track key performance indicators (KPIs) and adjust strategies accordingly.

**Cross-functional Collaboration**:

- Work closely with product development, logistics, and inventory teams to ensure smooth product launches and stock availability.
- Communicate market trends, competitor activity, and customer preferences to relevant teams to inform future product offerings.

**Qualifications**:

- Proven experience in Amazon sales or e-commerce management, preferably in a similar industry.
- Strong knowledge of Amazon Seller Central, Amazon Vendor Central, and Amazon advertising platforms.
- Familiarity with Amazon’s rules and regulations, including product listing requirements, A-Z claims, and customer feedback protocols.
- Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
- Strong communication skills and ability to work effectively with cross-functional teams.
- Ability to multitask and manage multiple accounts or projects simultaneously.
- Detail-oriented with strong organizational skills.
- Bachelor’s degree in Business, Marketing, or a related field (preferred but not required).

**Additional Skills (Preferred but Not Required)**:

- Experience with third-party tools for Amazon sellers (e.g., Helium 10, Jungle Scout, etc.).
- Knowledge of SEO, keyword research, and digital marketing.
- Fluency in additional languages (depending on the market focus).

**Working Conditions**:

- Full-time position.
- Regular interaction with cross-functional teams and external vendors.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health, dental, and vision insurance.
- Opportunities for career growth and advancement within the company.

Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits.
- We thank all applicants for their interest in this position, however only those selected for an interview will be contacted._