Operations Manager

**About Us**

Super Clean Laundromat delivers hassle-free laundry solutions—from self-serve, pickup & delivery, wash & fold, to tailoring—across the GTA and beyond. Family-owned since our founding, we’ve built a reputation for reliability, bright, welcoming stores, and a genuine commitment to customer satisfaction. Our innovative approach keeps us at the forefront of the industry, and our focus on community impact means we’re not just cleaning clothes—we’re building relationships and strengthening neighbourhoods.

**Role Overview**

As Operations Manager, you’ll blend remote oversight with regular on-site visits to ensure smooth, efficient operations and high-quality service across all current and future store locations.
- This job summary is intended to describe the general nature and level of work leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into._

**Key Responsibilities**
- **Operational Leadership**: Partner with store managers to oversee vended self serve, wash-and-fold, dry-cleaning, and tailoring services.
- **Equipment & Facility Oversight**: Manage preventive maintenance and quickly resolve equipment issues.
- **Process Improvement**: Develop, implement, and refine Standard Operating Procedures (SOPs) to drive consistency and service excellence.
- **Team Development**: Train, coach, and motivate staff—fostering a positive culture and peak performance.
- **Customer Relations**: Build strong customer connections and address inquiries or concerns promptly.
- **Performance Metrics**: Define, track, and analyze KPIs to inform data-driven decisions.
- **Financial Support**: Assist with budgeting, cost control, and profitability analysis.
- **Inventory Control**: Oversee ordering and inventory levels for supplies to minimize waste.
- **Compliance & Safety**: Ensure all sites meet health, safety, and cleanliness standards.

**Core Competencies**
- Strong leadership, coaching, and communication skills
- Expertise in SOP development and process optimisation
- Comfort with data analysis and KPI-tracking tools
- Familiarity with POS systems and basic financial reporting
- Excellent problem-solving, organization, and time-management abilities

**Qualifications**
- 3+ years of retail leadership or experience in a customer-focused environment
- Proven track record leading multi-site teams and meeting performance targets
- Hands-on equipment maintenance and vendor-coordination experience
- Bachelors in Business Administration, Operations Management, or a related field (or equivalent experience)
- Full-time availability with flexibility to work evenings, weekends, and holidays as needed

**Location & Travel Expectations**
- **Hybrid**: Primarily remote, with 1-2 weekly visits per store in Cambridge & Ajax.
- **Expansion**: As we add Etobicoke, Windsor, Sarnia locations and beyond, on-site visits will rotate and individual store visits will decrease.
- **Travel Compensation**: All travel outside the GTA/Region of Waterloo is fully reimbursed.

**Compensation & Benefits**
- **Performance Incentives**: Bonuses tied to individual and company goals
- **Paid Time Off**: Two weeks’ PTO in your first year (per Ontario standards)
- **Health Benefits**: Comprehensive plan launching Q3 2025
- **Travel Reimbursement**: Mileage and related expenses covered for out-of-GTA visits

**How to Apply**
Please include your resume and a one-sentence note about your proudest operations achievement here on Indeed. We look forward to hearing how you’ll help us keep Laundry Day easy

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: From $45,700.00 per year

Willingness to travel:

- 50% (preferred)

Work Location: In person