Assistant Restaurants Manager

1 week ago

Calgary, Canada Delta Hotels By Marriott Calgary South Full time

**THE ROLE**

If you are passionate about restaurant management, wake up every day excited to work with an engaging team and leading Brand, then keep reading. Reporting to the Restaurants Manager here at the Delta Calgary South Hotel, the Assistant Restaurants Manager is a key player in ensuring the execution and delivery of the day-to-day operations of the hotel's 2 restaurants. This role is continually improving guest satisfaction through interactions in the restaurants and ensuring the execution of all functions are occurring in line with all Marriott standards and guest expectations.

**ABOUT US**

At Delta Hotels by Marriott Calgary South we have been a part of the community for over 40 years. We pride ourselves in the experience we deliver to our guests. We work hard to live our Values daily and we are looking for someone who will take on the role of Assistant Restaurants Manager. This person will be proactive and solution oriented.

**THE DAY TO DAY**

**Summary of Responsibilities**:

- Maintaining a high degree of visibility and presence on the floor, and actively participating in the day-to-day operation of the restaurants.
- Develop relationships with both internal and external guests to enhance the potential for repeat business at the outlets.
- Addressing service issues to ensure satisfaction for all parties involved.
- Cultivate and sustain strong relationships with guests, fostering loyalty by acting as a host both personally and through the team.
- Assist with the implementation of effective onboarding and training for staff on customer service and responsibilities.
- Ensure a consistently positive guest experience and that service is delivered to high customer service standards.
- Assist in developing and implementing cost saving and profit enhancing measures.
- Assist in ensuring par stock levels are maintained and proper inventory controls are in place, counting inventory, and ordering supplies.
- Provides leadership & coaching to the team to ensure standards are being maintained and exceeded.
- Daily usage of Micros Simphony, Ameego, Avanti payroll, & Marriott Global Source systems.
- Administrative duties as required.
- Collaborate with the Executive Chef and kitchen team to ensure exceptional guest experiences by providing feedback and suggestions on guest expectations, product quality and consistency.
- Daily inspections to ensure cleanliness and product condition standards are being met.
- Ensuring marketing and promotional programs are implemented and kept up to date.
- Member of the Health & Safety Committee, working to provide a safe environment for employees and guests.
- Lead by example and provide clear directions to employees.
- Ensuring the successful execution of the restaurants events that happen in each outlet.
- Scheduling the outlets effectively, to ensure labor targets are achieved.
- Required to work the hours necessary based on business levels.
- Other duties as assigned.

**Job Types**: Full-time, Permanent

Expected hours: No less than 40 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

Work Location: In person

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