Team Lead, Personal Support Services

**DATE**:October 7, 2024
**LOCATION**:Toronto, ON - Dunn Ave
**COMPENSATION**:$53,630 - $65,589 annually prorated
**CONTRACT DURATION**:until September 30, 2025

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a **Team Lead, Personal Support Services**.

**Job Summary**
The Team Leader-Personal Support Services is responsible for a range of services for individual resident/tenant members. The Team Leader-Personal Support Services will provide direct support to clients in a psychosocial (recovery) service approach, assist, in liaison with the Program Director/Manager and the staff team with the implementation and maintenance of all services and perform administrative tasks related to the operation of the program.
There will be an expectation to actively contribute to the program’s staff team and to adhere to the established routines or protocols of the program including emergency, security, medication, fire and general health and safety practices. This position may involve work on weekends.
**Dunn Avenue Supportive Housing** provides specialized assisted living support to vulnerable older adults with complex physical health challenges, addiction and/or cognitive impairment. The program offers 24/7 care through its specialized PSW team, providing such services as assistance with personal care, laundry, medication and escort to appointments. Case managers offer support and provide care coordination, crisis intervention, system navigation and client advocacy. Mental, physical and spiritual health are enhanced by social interaction provided through Dunn’s life enrichment program. Dunn services are offered to adults 59 and older; program size is 70 individuals. Dunn’s Mobile Hub and Spoke program also provides PSW support to an additional 26 clients at risk for ALC, living in the community.

**What You Will Do**
1. Support of the physical and mental health requirements of resident/tenant members
- Establish a working rapport with resident/tenant members that supports their dignity, self-direction and facilitates their psychosocial, behaviour management and medical needs, as required.
- Monitor mental health related behaviours and provide support as required.
- Identify changes in behaviour and/or other indicators of decompensation with residents’ mental health challenges.
- Provide input into team planning to manage residents’ mental health issues.
- Take the lead role and intervene in crisis situations related to residents’ mental health concerns.
- Identify and report any incidents of suicide ideation among residents; ensure a safe environment for the resident to reduce the risk of self-harm.
- Facilitate conflict resolution between residents with psychiatric disabilities.
- Monitor residents’ psychotropic medications and notify appropriate mental health/medical professionals regarding related issues as required.
- In liaison with the Program Director / Manager, assist with monitoring and maintaining resident/tenant members’ appointments with physicians, community agencies, support services and other services, as required.
- Support resident/tenant members with reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.
- Monitor and support resident/tenant members with medical problems and illnesses, including cleaning areas which require immediate attention, i.e. linens, floor coverings, etc. for the comfort and support of the members. Further, to record illnesses, the circumstances and arrange for medical/emergency intervention in liaison with the Program Director / Manager.
- Maintain and record all appointments and hospital admissions for resident/tenant members.
- Encourage and assist resident/tenant members in the following activities of daily living, as required:

- Laundering and ironing of personal clothing
- Dressing/undressing and ensure resident/tenant members are dressed appropriately
- Personal hygiene including grooming, shaving, oral hygiene, nails and bathing
- Ambulation, toileting and transferring
- At mealtimes, serving, feeding, cutting food etc.
- Care for incontinent resident/tenant members
- Make resident/tenant members’ beds
- Shopping
- In liaison with the Program Director / Manager, assist with the coordination of all aspects of the admission process of new resident/tenant members as well as the discharge procedures for those who leave the program. This includes the input of client information into the data/CIS syste