Client Care and Operations Coordinator The HRipko Real Estate Team

**Job Summary**

We’re looking for a highly organized, creative, and proactive **Client Care and Operations Coordinator** to join our Calgary real estate team. This role is the operational backbone of our business — ensuring processes run smoothly, clients feel valued, and marketing campaigns deliver impact.

This is more than an admin role, it’s an opportunity to play a key part in shaping how our brokerage delivers exceptional client experiences while embracing innovation. We’re looking for someone who thrives in a dynamic environment, enjoys problem-solving, and is excited to contribute ideas to enhance both operations and culture.

**Key Responsibilities**
- **Client Communication & Lead Coordination**:Conduct proactive outbound calls to clients and database contacts, ensuring consistent relationship-building and touchpoints. Coordinate inbound leads by managing the intake process, pre-qualifying prospects through a structured campaign, and scheduling appointments for licensed Hripko Team REALTORS®.
- **Database & Client Management**:Maintain our CRM database with up-to-date client information; input leads quickly and accurately; track important client milestones (birthdays, anniversaries, possession dates).
- **Marketing & Content Creation**:Design, edit, and publish engaging content using Canva and other platforms; execute campaigns across social media, newsletters, and other channels; monitor results and suggest improvements.
- **Event Coordination**:Plan and execute client events, open houses, and team gatherings; coordinate logistics including signage, lockboxes, brochures, and other property materials.
- **Client Care**:Be the first point of contact for leads and inquiries, ensuring prompt follow-up and professional communication; manage Google Reviews and client feedback.
- **Process Improvement**:Seek ways to innovate and automate processes using new technologies, including AI, to improve efficiency and elevate client service.
- **Team Collaboration**:Work closely with the brokerage leadership team and sister company to ensure smooth operations and maintain a high standard of client care.
- **Administrative Support**:Assist with scheduling, reporting, and preparation of meeting agendas.

**What We’re Looking For**

We want someone who brings both skill and personality to the role:

- Proven experience in operations, client service, administration, or marketing.
- Strong organizational and time management skills.
- Excellent command of written and spoken English, able to communicate clearly, confidently, and professionally over the phone and in writing.
- Comfortable making outbound calls and taking initiative to engage clients rather than waiting to be prompted.
- Comfortable working with CRM systems, Canva, and social media tools.
- Tech-savvy and curious about adopting new tools and automation.
- Self-motivated and able to take initiative without constant oversight.
- Collaborative and adaptable with a positive, solutions-oriented mindset.
- Reliable vehicle and valid driver’s license required.

**Our Culture**

At our brokerage, we work hard and celebrate our successes together. We believe culture is a key part of success — and our team thrives on engagement, creativity, and collaboration. You’ll be joining a workplace where:

- Ideas are welcomed, we encourage every team member to contribute to improving processes and client experiences.
- We celebrate achievements with regular team lunches, birthday celebrations, and memorable events.
- We host high-impact celebrations — including elaborate holiday parties and incentive trips to inspiring destinations.
- Learning is valued, we support ongoing training and provide access to industry events.
- Flexibility is part of our philosophy, occasional extra hours are balanced with compensatory time off.

**What We Offer**
- Competitive salary: $52,000-$57,000/year.
- Monday-Friday schedule, occasional weekend work with weekday off.
- Two weeks paid vacation + Alberta statutory holidays.
- Dedicated workspace with all tools and supplies.
- Opportunities for professional development and growth.
- Access to major industry events (all expenses paid).
- A vibrant, supportive, and people-first work environment.

This role is ideal for a detail-oriented, energetic professional who enjoys juggling diverse responsibilities and thrives in a collaborative environment. You should be eager to contribute ideas, confident communicating with clients, committed to excellence, and motivated to grow with a forward-thinking team.

**Screening Question**

To apply, please include a brief answer (2-3 sentences) to this question in your cover letter:
“Describe a project or initiative you led that improved operations or enhanced client experience.”

If you’re ready to join a team that works hard, celebrates success, and values innovation, send your resume and cover letter (including your response to the screening question).

Pay: $52,000.00-$57,000.00 per year

Application q