Freshdesk Customization Specialist

3 days ago

Halifax, Canada Compugen Inc Full time

**Job Title**

Freshdesk Customization Specialist & Support - Contract

**Vacancy No**

VN8610

**Company Name**

Compugen Inc

**Work Location**

Halifax, NS

**Base Pay Range**

To be discussed during the recruitment process

**Job Details**

**About Compugen**: Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people - they are the connection that truly makes the magic happen
**Our Culture**: We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
- **Key Responsibilities**:

- Customize and configure Freshdesk to support ERP system users and broader organizational needs
- Design and optimize user forms to improve support workflows and user experience
- Build and maintain a user-friendly knowledge base, ensuring accessible and well-structured resources
- Recommend best practices and scalable solutions for Freshdesk deployment and management
- Provide technical guidance on potential migration from Freshdesk Pro to Enterprise
- Collaborate with internal teams to align Freshdesk setup with operational requirements

**Skills & Qualifications**:

- Proven experience with Freshdesk administration, customization, and optimization
- Strong understanding of Freshdesk Pro and Enterprise editions, including feature differences
- Experience designing knowledge bases and workflow automation within Freshdesk
- Ability to translate business requirements into system configurations
- Excellent communication and collaboration skills
- Prior experience supporting ERP systems is an asset

**Equity Statement**: At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representative will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

ITR
CompugenITR
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