Program Manager

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

**Program Manager**:
We are looking for an experienced, high-energy, results-oriented, Program Manager. This position is responsible for managing software implementation projects and a team of software implementation project managers and specialists for our growing software and services company. The successful applicant(s) will have a background in managing software rollouts including requirements gathering, environment setup and install, configuration/development, training, go-live, and support.

The Program Manager takes full accountability for end-to-end project management of highly complex software implementations. The Program Manager engages with our personnel and customers to establish a strong relationship and develop detailed work plans, schedules, project estimates and status reports. This position requires in-depth knowledge of contractual obligations and terms with the ability to translate those into project deliverables.

**Responsibilities**:

- Monitors and reports the progress of all project activity in the team portfolio, including significant milestones, and any conditions which affect project cost or schedules.
- Advises the client and company management of project risks in a timely manner.
- Analyzes and reports the actual performance against the plan and recommends adjustments consistent with plan objectives.
- Creates communication plans to keep all stakeholders informed of progress and issues and assures timely adaptive action is taken.
- Manages project completion activities, including lessons learned sessions and transitioning projects to Support.
- Conducts project meetings and is responsible for project documentation.
- Ensures adherence to quality standards.
- Manages client relations and communications related to requests for additional work.
- Assists with annual planning, budget and re-forecasting cycles and processes.
- Manage and advise a team of Project Managers and Implementation Specialists
- Supervises employees on the project implementation team

**Requirements**:

- 5+ years IT Project Management with a track record of success
- 3+ years of direct supervision experience
- Demonstrated success in team leadership
- Knowledge of the Software Implementation Life Cycle
- Proven track record of managing multiple software implementations, meeting strict deadlines, identifying and mitigating issues, controlling scope, and managing budgets
- Proficiency in project/program management methodologies and practices
- Knowledge of, and competency in, project management processes, including planning tasks, allocating resources, risk management, issues management, time management, financial management, team management, quality management, monitoring, reporting and documentation
- Willingness to travel
- Technical knowledge of software implementations
- Self-motivated, with a positive attitude
- Detail-oriented and organized

**Preferred Qualifications**:

- 5+ years Software Implementation Project Management with a track record of success
- Experience with Agile SCRUM/Kanban methodology
- Experience with JIRA and Confluence
- Other Project Portfolio Management Software
- Justice Case Management experience

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.

**Why Journal Technologies?**
- Competitive compensation based on skills, experience, and years of service.
- Quality medical, dental and vision coverage.
- Competitive paid time off as well as paid holiday time.
- 401(k) retirement (US) and GRRSP (CDN) programs.
- Annual professional development funds - $1,500 USD annual per employee.
- Book subscri