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Key Holder

2 weeks ago

Saskatoon, Canada Manitobah Full time

**Retail Keyholders (Multiple)
- Part-time, Fixed term position (August 1, 2024 - July 31, 2025)**

Manitobah is dedicated to a greater cultural diversity throughout our business operations and hiring process. _**As a company rooted in Indigenous culture, Manitobah is committed to hiring Indigenous employees wherever possible; applicants are strongly encouraged to self-declare.**_

**WHAT YOU WILL DO**

The Key Holder is a shift leader, demonstrating punctuality, positivity and encouraging other members of the team to help them reach their goals. By actively engaging with customers and staff, the incumbent will contribute to achieving sales targets, fostering a positive team culture, and delivering an outstanding shopping experience that reinforces Manitobah’s brand reputation as a preferred retail destination in the community.

**WHAT WE OFFER**

Manitobah offers a competitive hourly rate, and a generous employee discount on Manitobah products.

**LOCATION**

Midtown Plaza, 201 1st Avenue South, Saskatoon SK S7K 1J9

**KEY RELATIONSHIPS**
- Reports to: Store Manager
- Key Relationships: Our Customers and Sales Team

**KEY RESPONSIBILITIES**
- Open and close the store, following all processes and procedures to ensure
- Demonstrate a high level of product knowledge, communicate key features and brand values, offer instructions for care.
- Supervise the sales floor when the Retail Store/Assistant Manager is not there.
- Share brand story and answer questions about company mission and values.
- Recommend merchandise and assist customers with trying products.
- Suggest additional products to drive sales towards store goals.
- Receive packages and assist in shipping out external packages if needed
- Guide in store staff initiatives to coach, train, review and set performance progression plans for retail ambassadors and key holders.
- Engage and motivate staff to participate in staff incentives and track progress.
- Responsible for enforcing company policy, ensures a safe work environment, free of harassment or unlawful discrimination.
- Support onboarding and continued training of Ambassadors and colleagues
- Process sales through point-of-sale sale system, handle cash and balance floats for sales, exchanges, and/or returns.
- Inform customers of store promotions and ensure each customer is aware of the return and warranty policies.
- Unpack and file inventory replenishments. Uphold stock room standards.
- Correctly identify damaged and sample products and communicate issues with management.
- Process according to procedure.
- Maintain communication of product feedback with store management
- Additional related duties as assigned.

**IDEAL EXPERIENCE**

**Professional Experience**:

- Minimum one (1) year experience as a retail sales associate is required
- Minimum one (1) year experience as a keyholder preferred
- Previous supervisory experience is an asset.
- Demonstrated positive attitude, reliability and punctuality, and solid work ethic.

**Educational Requirements**:

- Completion of high school diploma or equivalent is preferred

Visit our website to learn more and apply

**Job Type**: Part-time

Pay: From $16.00 per hour

Expected hours: No more than 20 per week

**Benefits**:

- Employee assistance program
- Store discount

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- Are you committed to making a positive impact within Indigenous communities?
- Are you able to travel within 35km of the store location as needed?

Work Location: In person