Administrative Assistant/medical Office Assistant

**Location**: Calgary
**Reports To**: Clinic Manager
**Hours of Work**: Part-Time?Casual

**Infini Health Vision and Culture**

At Infini Health, we are a leading integrated sports medicine, musculoskeletal, neurological, and pain center. Utilizing advanced diagnostic imaging, we provide comprehensive medical assessments aimed at optimizing the health and performance of our patients. Our focus on patient care, research, and education sets us apart, with a diverse clientele that includes professional athletes, performing artists, and individuals seeking cutting-edge healthcare solutions.

**Why Join Us?**

Infini Health is not just a workplace - it's a community committed to excellence. Here’s why we’re an exciting place to work:

- **Flexible Work Hours**: Enjoy the ability to balance professional and personal life.
- **Supportive Team Environment**: Collaborate with passionate professionals dedicated to enhancing patient care.
- **Additional Perks**: Knowledge transfer opportunities and career growth opportunities.

**Who This Position Is Perfect For**:

- Be based in **Calgary**, as this position requires in-office attendance with flexible working hours.
- Possess a strong work ethic and commitment to excellence.
- Be highly organized with the ability to multitask effectively while maintaining a focus on patient satisfaction and clinic operations.
- Demonstrate strong verbal and written communication skills with staff and patients.
- Be comfortable working autonomously, taking initiative to manage tasks and resolve issues efficiently.

**Role Description Summary**

The Administrative Assistant/Medical Office Assistant at Infini Health plays a integral role in supporting the day-to-day operations of Infini Health. The primary responsibilities typically include a combination of records management and filing, organizational, and administrative tasks. This position requires excellent communication, organizational skills, the ability to prioritize and multitask and a commitment to providing exceptional customer service to ensure a positive experience for every patient.

**Key Responsibilities**:
**1. Patient Care & Service**
- Greet patients, visitors, and staff in a professional, welcoming, and warm manner.

**2. Scheduling**
- Manage, schedule and coordinate appointments for patients, physicians, and staff.
- Book follow-up appointments as needed.
- Maintain accurate and up-to-date scheduling calendars.

**3. Patient Coordination**
- Assist with patient check-ins and provide in-person patient supervision as needed.
- Verify insurance information, collect necessary forms, and provide basic information regarding procedures and office policies.

**4. Documentation Management**
- Maintain accurate and organized patient records, including medical histories, consent forms, and billing information.
- Ensure compliance with regulations surrounding privacy and confidentiality in accordance with FOIP, Alberta Netcare etc.

**5. Office Administration**
- Input medical reports, images, and other patient records into healthcare software systems.
- Assist and manage scanning and faxes.

**6. Team Collaboration**
- Work closely with medical staff, nurses, and other administrative team members to ensure smooth office operations and patient care processes.

**Qualifications & Skills**

**Education & Experience**:

- High school diploma or equivalent (required); Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field (preferred).
- Previous experience in an administrative role for **1-2 years** preferably within a healthcare setting.
- Solid understanding of healthcare administration, regulations, compliance, and industry best practices.

**Skills & Competencies**:

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Experience using healthcare management softwares (e.g., EMR systems), PACs, and other clinic software.
- Excellent communication skills (both verbal and written), with a focus on customer service.
- Strong attention to detail, multitasking abilities, and organizational skills.
- Ability to maintain confidentiality and adhere to healthcare regulations.
- Professional demeanour and the ability to handle sensitive patient information with discretion.
- Key competencies include adaptability, problem-solving, team collaboration, and technology proficiency.

**Working Conditions**:

- The Administrative Assistant/Medical Office Assistant will work primarily in an office/clinic environment at **our Calgary** location.
- Flexible work schedule to accommodate clinic needs.
- The role requires a high degree of autonomy, strong communication, detail-orientation, time-management and collaboration within a dynamic, high-volume setting.

**Physical & Psychological Health Requirements**:

- The role may involve physical activities, including extended periods of computer work, administrative duties, organizing office spaces, and managing equipment.
- Must be able to pra