Guest Services Associate I

7 days ago

Vancouver, Canada Marriott International, Inc Full time

**Job Number** 22174934

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

  • Guest Experience Centre Consultant

    1 day ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Service Representative** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Milestones, Pubs, Bier Markt, East Side Mario’s,...

  • Guest Services Associate I

    1 day ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Full Time **Job Number** 23039647 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Process all guest...

  • Guest Services Associate I

    2 weeks ago

    Vancouver, Canada Marriott International Full time

    **Job Number** 23153844 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Guest Experience Centre Consultant

    1 week ago

    Vancouver, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a** **Guest Experience Centre Consultant** **to join our Guest Services team!** **(Vancouver, BC)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Bier Markt, East Side Mario’s, Landing...

  • Guest Services Associate

    3 days ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Temporary Seasonal Full-time **Job Number** 23076957 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...

  • Guest Service Associate- Bell

    19 hours ago

    Vancouver, British Columbia, Canada Rosewood Hotel Group Full time $40,000 - $60,000 per year

    General InformationCountry/RegionCanadaProvince/CityVancouver, B.C.Hiring EntityRosewood Hotel GeorgiaDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionJOB TITLE:Guest Service Associate- BellDIVISION:Guest ServicesREPORTS TO:Front Office ManagerABOUT ROSEWOOD HOTEL GEORGIARosewood Hotel Georgia combines the grandeur of the Roaring...

  • Guest Service Associate

    1 week ago

    Vancouver, Canada Executive Hotel Vintage Park Full time

    Checks in and Checks out members and guests Processes all guest room reservations and cancellations Fully understands all functions of the front desk and abides by all policies and procedures. Knowledge of location, rates, features of the guestrooms, facilities and hours of operation Works closely with the Housekeeping Department Answers guest...

  • Guest Services Agent

    1 week ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**25158624 **Job Category**Rooms & Guest Services Operations **Location**Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada, V6E 4R5 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Pay Range**: $25.48-$31.85 per hour *** Process all guest...

  • Guest Services Agent

    2 weeks ago

    Vancouver, Canada Marriott International, Inc Full time

    **Additional Information**Six months pay: $29.52 per hour, one year pay: $33.73 per hour as per CBA **Job Number**25171611 **Job Category**Rooms & Guest Services Operations **Location**The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada, V6G 2V4 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Pay Range**:...

  • Agent-guest Services

    3 days ago

    Vancouver, Canada Marriott International Full time

    **Additional Information** Seasonal Guest Services Agent **Job Number** 23076926 **Job Category** Rooms & Guest Services Operations **Location** Vancouver Marriott Pinnacle Downtown Hotel, 1128 West Hastings Street, Vancouver, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...