Front Desk Agent

21 hours ago

Sylvan Lake, Canada Xzone Full time

**Xzone - Full-Time Front Desk Agent**

**Location**: Xzone, Sylvan Lake, AB

**Job Overview**:
Xzone is an interactive amusement center featuring activate games, arcade-style challenges, and team-based attractions. We are looking for a full-time Front Desk Clerk to provide excellent customer service, manage bookings, and assist with daily operations. This role is ideal for someone who enjoys working in a fast-paced, engaging environment and is committed to delivering a great guest experience.

**Key Responsibilities**:
**Customer Service & Guest Assistance**
- Greet and welcome customers upon arrival.
- Answer phone calls and respond to guest inquiries professionally.
- Provide information on games, pricing, safety guidelines, and facility rules.

**Booking & Payment Processing**
- Schedule and manage game session reservations.
- Process payments (cash, debit/credit, online bookings).
- Assist with group bookings, corporate events, and birthday party coordination.

**Facility Operations & General Duties**
- Monitor guest activity to ensure safety and adherence to facility rules.
- Assist in setting up game rooms, ensuring equipment is ready for use.
- Help maintain a clean and organized front desk area.
- Handle lost and found items according to company policy.

**Administrative & Team Support**
- Maintain accurate records of bookings, waivers, and customer information.
- Assist with promotions, membership sign-ups, and gift card sales.
- Collaborate with team members to provide a seamless guest experience.

**Required Skills & Qualifications**:

- Excellent communication skills with a friendly and professional attitude.
- Prior experience in customer service, retail, hospitality, or amusement centers is an asset.
- Strong problem-solving skills to address customer concerns effectively.
- Ability to multitask and stay organized in a fast-paced environment.
- Reliable, punctual, and available to work evenings and weekends.

**Compensation & Benefits**:

- **Hourly Rate**: $17 per hour
- **Work Schedule**: Full-Time
- **Flexible Scheduling**: Adjustable work hours to accommodate personal needs.
- **Employee Perks**: Free/discounted game sessions
- **Bonuses & Incentives**: Potential performance-based bonuses

**How to Apply**:
Pay: From $17.00 per hour

Expected hours: 40 - 60 per week

Additional pay:

- Bonus pay

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
- Weekends as needed

Work Location: In person

Expected start date: 2025-03-15

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