Clinical Administrative Supervisor

About Us:
Vibrant Community Health (“Vibrant”) is driven by a strong commitment to community and a client-centred approach that aims to improve the quality of life and health outcomes for individuals living in North Toronto, especially those who are vulnerable and face complex challenges and systemic barriers to care such as individuals living with physical disabilities, social isolation, members of racialized communities and older adults.

Position Overview:
Reporting to the Manager, Health Services, the Clinical Administrative Supervisor is responsible for coordination of medical secretaries and clinical administration operations to ensure high-quality, client-centred, integrated and responsive health services and programs in alignment with Vibrant’s mission, vision, goals and values. The position manages a team of full-time, part-time, and relief medical secretaries to ensure effective client flow and clinical administration.

In this role, you would contribute to an integrated team-based model focused on creating impactful care pathways and setting new standards in patient care. You will be pivotal in fostering an inclusive healthcare setting where equity-deserving people living with physical disabilities or other complex health issues experience the highest quality access to care. By joining us, you will be part of a continually improving, supportive, and collaborative ecosystem that prioritizes clinical professional growth and development. Together, we aim to address our community's healthcare needs and advocate for systemic changes that promote health equity and inclusivity.

Summary of Duties

Client Service Coordination
- Provides leadership and direction for coordinated intake, scheduling and medical secretary functions
- Monitors waitlists and wait times and makes recommendations to improve access for clients using a quality improvement lens
- Provides guidance, direction and support to staff and clients in the resolution of service delivery issues or concerns
- Supports and resolves scheduling issues required to address gaps in medical secretary staffing needs
- Participates in the development, implementation, monitoring and evaluation of programs and services and key performance indicators to inform business and service improvement opportunities
- Provides back up support in the absence of the Manager, Healthcare Services

Clinical Administration
- Supports maintenance of client record systems, including lab results, correspondence, referral files and client intake and registration
- Oversees maintenance of the vaccine fridges as per Ontario Health’s Vaccine Storage and Handling Guidelines
- In collaboration with Manager, Healthcare Servies reviews and ensures that the primary care team is adhering to clinical documentation practices and provides feedback to address gaps
- Oversees clinic space allocation and booking, using a quality improvement approach to provide recommendations and implement strategies to improve use of space
- Participates on organizational committees (e.g. Joint Health and Safety committee etc.)

People and Resource Management
- Responsible for scheduling full-time, part-time, and relief staff to maintain workflow and support clinic operations
- Responsible recruitment, orientation, training, coaching, mentoring, conflict resolution, performance management and learning and development
- Promotes a culture which respects equity, inclusion, diversity and anti-racism and encourages all employees to work together to achieve results and contribute to a healthy, rewarding and productive work environment

Qualifications/Skills
- Minimum 2 years of progressive responsibility in a leadership position at the management level in a community-based health care or non-profit environment
- Degree/diploma in public health, health administration or a related field, or equivalent combination of education and experience
- Experience working in a unionized environment.
- Experience using PS Suite is an asset

Please click the button below to apply.

We sincerely thank all applicants; however, only those selected for an interview will be contacted.

Pay: $75,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Wellness program

Work Location: In person