Guest Service Agent

3 days ago

Headingley, Canada Best Western Plus Winnipeg West Full time

Best Western PLUS Winnipeg West

Headingley, MB

**Part Time**

**Must be willing to learn all front desk shifts, AM, PM and Audit**

We are looking for a welcoming and warm personality to be a part of our team. Someone who has experience in customer service, engages easily, is energetic and organized.

Terms of Employment: Permanent, Part-Time, Evening, Day, Weekend, Holidays

Estimated Hours: 16-32 hours per week

Specific Skills
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Process telephone calls
- Provide information on hotel facilities and service
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Arrange services required for guests with special needs
- Secure guests' valuables
- Process wake-up calls
- Store and retrieve luggage
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain occupancy statistics
- Customer service oriented
- Follow emergency and safety procedures
- Work with mínimal supervision
- Clerical duties (i.e. faxing, filing, photocopying)
- Keyboarding
- Perform light housekeeping and cleaning

**Job Types**: Full-time, Permanent

Pay: From $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

Application question(s):

- There are no bus routes to the hotel. Do you have your own car?
- How many shifts a week are you looking for?

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

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