Computer Technician

**Posting #24-26x**

**Computer Technician**

**Full-Time, Contract (6 months)**

Idea Exchange is a community hub comprised of the public libraries and art galleries for the City of Cambridge, a thriving city with a rich architectural heritage and the second largest community within the Waterloo Region. We are committed to supporting and inspiring our community in the exploration of reading, arts, innovation, and learning.

As a Computer Technician Assistant, you would support Idea Exchange’s hardware, software, server infrastructure, and communications.

**What You’ll Do**

As a Computer Technician Assistant, you will:

- Provide technical support to users by evaluating, diagnosing and resolving computer hardware and software problems associated with desktop computers, mobile workstations, printers and networks.
- Recommend, install, deploy, maintain, and troubleshoot hardware, software, server infrastructure, and communications, at all locations. Escalates incidents as necessary.
- Configure and manage networking equipment, including firewall, routers, VLANs, servers and switches.
- Run diagnostic reports and reviews logs to monitor operation of all equipment. Routinely monitors network, server and systems performance and reliability through incident reporting and corrective measures.
- Maintain and manage all network infrastructure and resolves any network connectivity issues.
- Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases.
- Track Help Desk requests, service calls and problem resolution in Help Desk ticket system and maintains ongoing communication through updates to staff concerning status of their Help Desk tickets.
- In consultation with the Senior Computer Specialist, acts as project lead for departmental and system projects as required.
- Other duties as required.

**What You’ll Need to Succeed**

To be qualified for and successful in the role, you should have:

- Required - Two (2) years post-secondary degree/diploma in computer sciences, computer engineering or related field and/or an acceptable combination of education and experience.
- Preferred - Previous recent experience working in an IT support role
- Required - Demonstrated working knowledge of desktop computer hardware and software products including Windows, Microsoft Office suite and anti-virus
- Required - Demonstrated working knowledge of desktop client networking in Windows Domain environment (e.g., Active Directory, Group Policy, DNS, DHCP, etc.)
- Preferred
- Demonstrated working knowledge of server and database administration, VMware Vsphere, and other server environments
- Preferred - Demonstrated working knowledge with firewall configuration and maintenance.
- Required - Valid Drivers’ license and access to vehicle
- Required - Clear Police Check
- Preferred - Experience with cyber security tools
- Preferred - Customer service experience

**Pay**: Starting rate is $30.73 per hour

**Hours**: 70 hours bi-weekly

**Schedule**:
**Week 1**

Monday OFF

Tuesday 9:30am - 5:30pm

Wednesday 9:30am - 5:30pm

Thursday 12:30pm - 8:30pm

Friday 9:30am - 5:30pm

Saturday OFF

Sunday OFF

**Week 2**

Monday 9:30am - 5:30pm

Tuesday 9:30am - 5:30pm

Wednesday 9:30am - 5:30pm

Thursday 12:30pm - 8:30pm

Friday 9:30am - 5:30pm

Saturday 9:30am - 5:30pm

Sunday OFF

**How to Apply**
- Tell us why we should consider you for this position Please provide both a cover letter and resume, combined as a single PDF document.

The anticipated start date for this position is October 2024.

**Additional Information**
- Idea Exchange aspires to employ a staff complement that fully represents the diversity of the community we serve. All qualified individuals who would contribute to the further diversification of our organization are encouraged to apply.
- A Police Check will be required.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: From $30.73 per hour

Application question(s):
Work Location: In person

Application deadline: 2024-09-19
Expected start date: 2024-10-14