Systems Analyst I

**Status: Regular, Full-Time**
**Work Location: Hybrid (a combination of in-office and remote work)**

**What you’ll be doing**

Reporting to the Director, Information Technology, and under the direction of the Information Systems Quality Assurance Analyst/Team Lead, the Systems Analyst I (SA I) works with a team consisting of staff and a consortium of colleges sharing information systems, to provide escalated helpdesk support, testing and to assist with a number of current and upcoming information systems projects. To be successful in this role, the SA I needs to learn key information systems such as CRM, SharePoint and MS Great Plains accounting system and the business processes of BCCNM and its consortium partners.

The SA I role understands the basic configuration options within key systems and modifies and maintains these configurations, while identifying opportunities for system optimization.

**Key responsibilities include**:

- Assists in modifying configuration custom settings for key systems to support desired business processes.
- Supports data migration into key systems.
- Supports investigation by impact analysis and/or narrowing down the identified issues.
- Identifies opportunities and recommends enhancements to existing processes and systems.
- Supports ongoing system testing; creates test plans for user stories, executes manual test cases and regression tests, runs, and adds new test cases to the UI automation test suites (debug).
- Assists in providing support to train users on key systems, and assists new employees to learn to use business systems when required (e.g. CRM training).
- Develops and maintains a broad understanding of BCCNM’s services and stakeholders. Builds expertise in core technology including Microsoft CRM and SharePoint.

**Your education & skills**
- Bachelor’s Degree in a Computer Science, Computer Information Systems (CIS) or BBA program with a concentration in Management Information Systems (MIS);
- 1-4 years of related experience; or the equivalent combination of experience and education. A co-op program experience is an asset;
- Excellent oral, written, and interpersonal communication skills. Ability to establish and maintain strong relationships with stakeholders with varied system knowledge;
- Demonstrated problem solving and analytical thinking skills, in addition to keeping abreast of trends and best practices in information systems;
- Ability to talk to developers in technical terms and business users in plain language;
- Excellent interpersonal skills; approachable, with the ability to adapt communications methods to audience needs;
- Outstanding customer service skills;
- Ability to take both direction and initiative in generating and following through on tasks;
- Experience working in an Agile environment is an asset;
- Exposure to CRM systems, online ticket management systems and accounting systems is an asset;
- Experience with running automation (i.e. Jenkins) and writing test cases, debugging (i.e. Nightwatch) is an asset.

**About the BC College of Nurses & Midwives**

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

This opportunity will remain posted until filled. To see a full list of our current opportunities or to learn more about working with the BC College of Nurses & Midwives, please visit our website at Careers at BCCNM.

**Please note**: BCCNM is committed to providing a safe and healthy environment for all College staff. Any employee hired must be fully vaccinated against COVID-19 or must have a BCCNM approved exemption before beginning work for the College.