Business Development Representative

2 weeks ago

Vancouver, Canada Carter Honda Full time

**BDC Representative Job Description** We are looking for an enthusiastic BDC representative to join our growing dealership's service team. You will be responsible for coordinating all incoming requests made via telephone or online, searching for potential service leads, booking appointments for the service department, and acting as a first point of contact for customers. **BDC Representative Responsibilities**: - Answering incoming phone calls and online enquiries. - Logging customer details and comments in our system. - Scheduling appointments and following up with any "no show" customers. - Maintaining thorough, up-to-date knowledge of our services. - Greeting and assisting walk-in customers, and treating all clientele with courtesy and respect. - Adhering to all company policies and procedures. - Maintaining contact with customers to ensure they are happy with our service. - Ensuring potential customers are aware of any promotions. - Assisting with various other tasks at the dealership. **BDC Representative Requirements**: - Proven experience in service and customer service - Good written and verbal communication skills. - Highly organized, with an ability to learn quickly. - Proficient with Microsoft Office software and the internet. - Professional and personable demeanor. Pay: $19.00-$21.00 per hour Additional pay: - Bonus pay **Benefits**: - Dental care - Disability insurance - Extended health care - Life insurance - RRSP match Schedule: - 8 hour shift - Monday to Friday Work Location: In person Expected start date: 2025-03-01

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