IT Support Specialist

Cérélia Bakery

Cérélia North America is headquartered in Toronto, Ontario (Canada), which was incorporated in 1983. Cérélia’s key businesses are food manufacturing of cookies, rolled dough and pancakes/waffles for retail, food services and brands. Cerelia North America employs approximately 900 associates.

The activities of Cerelia North America are split over 3 different locations:
**Toronto, Ontario (CA)**: 2 factories and 1 distribution Center (cookies)

**Columbus, Ohio (USA)**: 1 factory (cookies & rolled dough)

**Liberty, South Carolina (USA)**: 1 factory (pancakes & waffles)

Cérélia Group currently operates 12 production plants globally with approximately 2,500 associates throughout Europe, North America, and Asia. Products are sold in 50 countries with current sales of ~$550 million Euros (CA$800 million). Cerelia’s business model is the combination of quality, innovation, and cost efficiency. Cerelia has invested more than CA$100M in new factories and production lines in North America.

At the core of Cérélia’s strategy, our corporate responsibility focus points include the reduction of our environmental footprint, a responsible sourcing policy, the improvement of the nutritional profile of our products, and finally the development & engagement of our associates. Visit our annual report here

Cerelia expects and supports its associates to demonstrate the following core values:
**Entrepreneurial Spirt**: “Every day is an opportunity”

**Together with Cerelia**: “Building our success together”

**Commitment**: “Positive energy in everything we do”

Company Offering

Our ambition is to become the world leading partner for dough solutions, empowering consumers to create happy home baking moments.

Cérélia offers a wide range of baked cookies, cookie dough, pizza dough, pie crust, puff pastry, pancakes, frozen waffles and breakfast sandwiches; commercialized under our clients’ brands, both retailers, food services and industrial companies, as well as under its own brands: English Bay Bakery, JusRol, and Pop Bakery.

Company Strategy

Cérélia North America’s strategy is articulated around 4 axes, aiming to improving its performance and seizing future growth opportunities, while embracing the company’s heritage and distinctive strengths:
**Create a solid base**: doing well what we do today, increase customer satisfaction and profitability

**Drive innovation around our 3 product platforms**: cookies, rolled dough and pancakes / waffles

**Enhance our capabilities & talent**: implementing new systems, developing a broader industrial footprint, and investing in our talent
Accelerate growth, through organic growth, strategic partnerships, and acquisitions

In 2020, we reset and refocused the business around the Toronto facilities for cookies, while adding rolled dough products with an excellent reputation and distribution across the US retailers, to our portfolio.

In March 2021, US Waffle, leader in pancakes & waffles joined the Cerelia family; in June 2021, we opened a new, state-of-the art, 150,000 sqft factory in Columbus, Ohio.

Cérélia continues to strengthen the relationship with its strategic customers across multiple distribution channels: food service, in store bakeries, retailers, clubs, convenience stores, and industrial partners.

Position Profile

Reporting to the Manager - IT Operations, the IT Support Specialist will be to develop and maintain an effective, reliable and secure information systems to support the entire client group. The incumbent will also play a key role in the implementation of the ERP system and training end users on the product.

Primary Responsibilities

Ensuring proper IT onboarding and offboarding of employees
Provide Type 1 support for IT issues logged in the company’s ticketing system
Play a pivotal role IT inventory management
Provide support as and when needed to the ongoing infrastructure projects
Actively participate and play a key role in the ERP implementation project
Create and monitor tickets with our ERP service provider and follow up when necessary
De-bug type 1 transactions issues
Train users on ERP when required
Assess the company’s information system and communicate identified gaps to the management in a simplified manner
Ensure all systems run smoothly and efficiently
Ensure all security and privacy measures are in place
Monitor security certificates and ensure company’s compliance with requirements
Troubleshoot and provide technical support to the employees when needed
Install necessary updates to company software and hardware

Required Qualifications

1-2 years of experience in an Information Technology environment.
University degree, college diploma in any IT discipline or appropriate experience in lieu of
Expertise and knowledge in designing and implementing Microsoft technologies such as Windows Server, Active Directory, virtualization, SQL Server, Office 365 and cloud technologies
Ability to handle