Bilingual Itsm Knowledge Management Analyst

2 weeks ago

Montréal, Canada Insight Enterprises Full time

**Requisition Number**:99716**

**Bilingual ITSM Knowledge Management Analyst**

Location: Canada - remote

**Job Type**: Contract employment
Duration: Initial contract of 1 year, with potential for extension

**About the Company**:
**Key Responsibilities**:

- Develop and implement a structured knowledge management process.
- Create and maintain knowledge articles for both internal IT teams and end users.
- Ensure all knowledge articles are reviewed, approved, and translated into both English and French.
- Collaborate with various IT teams to gather requirements and ensure knowledge articles are accurate and comprehensive.
- Establish and enforce governance and quality control measures for the knowledge base.
- Utilize tools like ServiceNow to manage and publish knowledge articles.
- Facilitate stakeholder meetings to gather business process information and translate it into knowledge articles.
- Continuously monitor and update the knowledge base to ensure it remains relevant and useful.
- Provide training and guidance to team members on knowledge management best practices.

**Qualifications**:

- Proven experience in IT Service Management (ITSM) and knowledge management.
- Strong understanding of ITIL processes and ServiceNow platform.
- Bilingual - excellent written and verbal communication skills in both English and French.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong attention to detail and commitment to quality.
- Experience in technical writing and documentation.
- Ability to facilitate meetings and gather requirements from stakeholders.

**Preferred Skills**:

- Experience with ServiceNow's virtual agent and knowledge management features.
- Familiarity with technical stack documentation.
- Previous experience in a similar role within a managed services environment.
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process._
- At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you_

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || CA - Mississauga, ON; CA - Calgary, AB; CA - Edmonton, AB; CA - Montreal, QC; CA - Vancouver, BC; CA - Winnipeg, MB ||

  • Analyste ITSM

    4 weeks ago

    Montréal, Canada DELAN - Solutions de Talents TI Full time

    L'Analyste ITSM sera responsable de contribuer à l'analyse, l'optimisation et la mise en place de processus et de structure de gestion des incidents et des changements dans une entreprise internationale. PLUS PRÉCISÉMENT • Favoriser l'amélioration continue des processus de gestion des requêtes, des incidents et des changements • Analyser les...

  • Analyste ITSM

    4 weeks ago

    Montréal, QC, Canada DELAN - Solutions de Talents TI Full time

    L’Analyste ITSM sera responsable de contribuer à l’analyse, l’optimisation et la mise en place de processus et de structure de gestion des incidents et des changements dans une entreprise internationale. PLUS PRÉCISÉMENT • Favoriser l’amélioration continue des processus de gestion des requêtes, des incidents et des changements • Analyser les...

  • Itsm

    5 days ago

    Montréal, Canada Avanciers Full time

    Hello Hope you are doing great. Please find the requirement below, If you find yourself comfortable with the requirement please reply back with your updated resume and I will get back to you or I would really appreciate if you can give me a call back at my contact number No. (506)-502-4889 **Position: ITSM Manager / Lead** **Location: Montreal,...

  • Itsm Specialist

    3 days ago

    Montréal, Canada Alithya Full time

    **ITSM Specialist** **:montreal **Montreal, Quebec, Canada****: Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team. At the heart of Alithya’s values is the well-being of our employees and their...

  • Bilingual Business Analyst

    2 weeks ago

    Montréal, Canada Rogers Communications Full time

    Our Digital & Technology team wakes up every day with one goal in mind - to connect Canadians to the people and things that matter most. Collectively, we’re proud to support 30 million Canadians each month. We manage a robust portfolio that champions the leading edge of technology and media. We drive projects that expand connectivity to underserved...

  • Analyste, Services Ti

    7 days ago

    Montréal, Canada Société québécoise du cannabis Full time

    **Description du poste**: Tu te démarques par ta rigueur, ton sens de l'analyse et ton souci constant d'améliorer la qualité et la stabilité des services TI? Tu as le flair pour optimiser les processus, structurer les changements et favoriser une meilleure collaboration entre les équipes techniques? Tu veux contribuer activement à la maturité des...

  • Analyste - Analyses et planifications

    4 weeks ago

    Montréal, QC, Canada DELAN - Solutions de Talents TI Full time

    L’Analyste ITSM sera responsable de contribuer à l’analyse, l’optimisation et la mise en place de processus et de structure de gestion des incidents et des changements dans une entreprise internationale. Favoriser l’amélioration continue des processus de gestion des requêtes, des incidents et des changements • Veiller à la saine gestion du...

  • Analyste - Analyses et planifications

    4 weeks ago

    Montréal, QC, Canada DELAN - Solutions de Talents TI Full time

    L’Analyste ITSM sera responsable de contribuer à l’analyse, l’optimisation et la mise en place de processus et de structure de gestion des incidents et des changements dans une entreprise internationale. Favoriser l’amélioration continue des processus de gestion des requêtes, des incidents et des changements • Veiller à la saine gestion du...

  • Bilingual Order Desk Associate

    3 weeks ago

    montréal, Canada Bilingual Source Full time

    Bilingual Order Desk Associate (English and French required) Introduction Are you looking for a dependable, full-time opportunity where you can work with a supportive team and a well-established company? Our client is seeking a bilingual Order Desk Associate to join their team in Montreal, QC. This role is perfect for someone who values structure,...

  • Analyste D'affaires Servicenow

    7 days ago

    Montréal, Canada Projuris Corp. Full time

    **A**nalyste d'affaires ServiceNow** Dans le cadre de ses ententes avec ses différents clients, Projuris est actuellement à la recherche d'un Analyste d'affaires ServiceNow pour une entreprise dans le domaine de l'éducation. Notre client est situé à Montréal. **Description des tâches et responsabilités — Analyste d'affaires ServiceNow** -...