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Front Office Supervisor

3 weeks ago

Whistler, Canada Nita Lake Lodge Full time

**Join Our Front Office Team at Nita Lake Lodge**

**Title**: Front Office Supervisor
**Reports to**: Guest Experience Manager & Reservations Manager

**About Us**:
Nita Lake Lodge is a luxurious lakeside retreat nestled in the heart of Whistler, dedicated to providing exceptional guest experiences. We pride ourselves on our high standards, warm hospitality, and fostering a supportive and dynamic work environment where team members can thrive.

**Position Summary**:
Reporting to the Guest Experience Manager & Reservations Manager, the Front Office Supervisor will lead the day-to-day operations of the front desk, bell services, and hotel shuttle team. You will ensure the delivery of a memorable guest experience by leading by example with a professional and positive attitude. This role serves as the primary point of contact for guests and staff, handling administrative tasks and team leadership to create an efficient and welcoming environment.

**Responsibilities**:

- Lead the Front Office team to ensure high standards of service and guest satisfaction.
- Act as the primary point of contact for guest concerns, working closely with other departments to resolve issues.
- Provide leadership and motivation to the Front Office team, fostering a positive team atmosphere.
- Oversee guest check-in and check-out procedures with attention to accuracy and efficiency.
- Ensure consistency in front office processes and adherence to standard operating procedures.
- Conduct new staff onboarding and training, and provide ongoing coaching and development.
- Support room allocation, availability, and revenue management goals through effective inventory management.
- Handle progressive corrective actions as required to maintain service excellence.
- Work a flexible schedule, including mornings, evenings, weekends, and overnight shifts.

**Requirements**:

- Minimum 2 years of hospitality and tourism experience required.
- Previous Front Office and Property Management System (PMS) experience is an asset.
- Proficiency in Microsoft Office (Word, Outlook, Excel).
- Strong organizational, communication, and leadership skills.
- Ability to thrive in a fast-paced environment with multitasking and problem-solving capabilities.
- Knowledge of Nita Lake Lodge, Creekside, and Whistler Resort is an asset.
- Ability to lift up to 40 lbs and assist with physically demanding tasks as needed.

**Why Join Us?**
- Be part of a supportive, high-energy team in a stunning lakeside setting.
- Enjoy opportunities for career growth and professional development.
- Competitive compensation and benefits package.

**How to Apply**:
If you're ready to bring your leadership and guest service expertise to Nita Lake Lodge, we’d love to hear from you Please submit your resume and a brief cover letter outlining your relevant experience and passion for the role.

**Job Types**: Full-time, Permanent

Pay: From $25.50 per hour

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Wellness program

**Experience**:

- Customer service: 2 years (required)

Work Location: In person