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Csr (Customer Service Representative)

2 weeks ago

Peterborough, Canada Ricart Promotions & Recognition Full time

**Our Company**

With over 40 years of experience, we're one of the leading promotional product companies in the area. We specialize in custom apparel, awards, and promotional products, utilizing a blend of in-house and outsourced decoration techniques like screen printing, embroidery, engraving, and digital printing.

**Join Our Team**

If you’re someone who thrives on delivering exceptional customer service, takes pride in your work, has an eagle eye for detail, and is eager to grow with a dynamic team, we’d love to hear from you.

**Responsibilities**:

- The ability to communicate effectively with both internal and external individuals.
- The ability to anticipate and solve customer problems.
- The ability to use reasoning, organization, and analytical skills to resolve issues related to requests for the client's services.
- The ability to handle multiple projects at once.
- The ability to handle stress effectively; it may be necessary to handle disputes between customers and clients.
- The ability to use technology systems.
- The ability to review and evaluate information in order to make decisions regarding requests for the client's services.

**Job Types**: Full-time, Permanent

Pay: $16.55-$20.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Peterborough, ON K9L 2A3: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work the scheduled 8:30am-4:30pm or 9am-5pm Shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person