Digital Media, Design

A busy association management company (AMC) is seeking a Digital Media, Design & IT Manager, to assist our office with the management of multiple clients. Working closely with account leaders and managers, you will provide front-line services to our office team as well as client association volunteers and members. Funnel Communications is a full-service association management company servicing local, national and international associations and charities.

**Specific Responsibilities**:
**External/client support**:

- Graphic design (print, web, social media): logo's, promotional graphics, event branding, brochures, flyers, conference booklets, annual reports, etc;
- Online newsletter production;
- Video production support;
- Podcast production support;
- Zoom webinar/event software setup & hosting;
- YouTube channel updates;
- Manage the front-end of websites;
- Review all websites and make recommendations;
- Posting and removing out-dated content and graphics in a timely manner;
- Manage back-end of websites (ie. Wild Apricot, Squarespace, Wordpress)
- Databases (Filemaker)
- Payment systems
- Forms, and other tools (Typeform, Survey Monkey, Mailchimp);
- Social media and website data and analytics, monthly reporting to account managers;
- Review best practices for communications (clients and Funnel), provide recommendations for new trends;
- Discussion group platform management;
- Manage printing, editing and reviewing final product;
- Brainstorming on creative strategies and communications.

**Internal/office support**:

- Manage third-party communications/design/IT support;
- Manage Funnel client communications/IT committees;
- Team software training and update management;
- Manage master Cloudflare account;
- Apple hardware/software support. Real-time troubleshooting;
- Network troubleshooting (printers, connecting to server, updating machine software);
- FileMaker Server maintenance;
- Internal Server backup management;
- In-house machine-based management and support;
- Hardware/Software recommendations and purchases and license renewals;
- Website plugin upgrades including payment and installation.

**Qualifications**:

- Post-secondary degree or diploma in Graphic Design, Web Design or related field; OR Degree or Diploma in Marketing and/or Advertising or equivalent experience;
- 5 years of related work experience;
- Ability to work in an Apple environment;
- Must be social media savvy (Facebook, Instagram, Pinterest, X, YouTube);
- Highly Proficient with:

- Adobe Creative Suite
- Microsoft Office
- FileMaker (preferred)
- G Suite
- Positive attitude and ability to work independently and in a team environment;
- Excellent verbal and written English communication skills;
- Attention to detail is extremely important;
- Must be able to time-manage and multitask efficiently. Time management and tracking is an integral part of working with an Association Management Company. Ability to prioritize, plan and complete tasks efficiently and timely a must;
**About us**:
Funnel Communications has been a leading Association Management company for more than 30 years. We are a small a team of collaborative and creative individuals, working within a relaxed open concept environment. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please make it clear within your cover letter.

**To apply**:

- Please note only those to be interviewed will be contacted. No phone calls please.

**Benefits**:

- Extended health care
- Dental care

**Job Type**: Full-time, Permanent (in-person 4-5 days a week, possibility for 1 day remote)

**Job Types**: Full-time, Permanent

Pay: $65,000.00-$70,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Toronto, ON M5A 1S2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2025-01-23
Expected start date: 2025-02-03