Coordinator, Vendor Relations

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Coordinator, Vendor Relations, provides operational support to the Supply Chain, Vendor Community, Buying, and Accounts Payable teams, as well as our third-party distribution partner. Day to day activities include critical problem resolution of inbound/outbound product issues at the DC, providing direction to the DC on how to receive product, training and coaching merchant team on internal and external supply chain processes.

Specific responsibilities include (but are not limited to) the following:

- Coordinate and expedite the resolution of issues related to Inbound/Outbound Trouble (non-compliant shipments) processing at the DC
- Work closely with merchants and 3PL to receive product into SAP, and move product through with an emphasis on speed to stores
- Daily reporting of non-compliance incidents, resolutions and outstanding issues
- Provide direction to the 3PL on receiving product into the inventory system
- Oversee damages resolution process with the Merchant and 3PL team
- Generate vendor letters and reports; issue reports to the appropriate teams daily
- Evaluate and determine appropriate charge-back and notification requirements; issue and distribute to relevant parties and update impacted databases
- Generate unprocessed merchandise, charge-back reports and non-compliance charges
- Host Vendor calls in partnership with Supervisor to bring awareness to non-compliance issues and identify opportunities to resolve
- Work with Vendors, Merchants, Supply Chain, Operations and Finance to identify opportunities to eliminate root cause of non-compliance
- Develop an executable plan to address these opportunities
- Meet agreed to compliance improvement targets by executing process and system opportunities
- Provide assistance to the Supervisor, Vendor Relations with recommendations for the Vendor Reference Manual that will result in a high level of Vendor shipment compliance
- Work in partnership with the team leadership (Supervisor and Director) to coordinate and support all Vendor Relations programs and initiatives
- Assist in the development of critical paths and the roll out of all related projects and programs
- Coordinate project/event/initiative implementations including critical paths, monitoring of progress, development of launch materials, communication and results tracking
- Participate in the updating and distribution of Vendor Relations internal program materials and policies
- Host Supply Chain vendor onboarding webinars when required
- Work on an annual Continuous Improvement idea, which is measurable and actionable. Present idea and results to the Supply Chain leadership team.
- Participate in Supply Chain Town Hall events
- Other duties and projects as assigned
- Post-secondary degree in a related field or equivalent work experience
- 2 + years of post-university work experience
- Demonstrated leadership and influencing skills with the ability to get things done
- Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
- Confident and effective communication (written & verbal) and interpersonal skills
- Is adaptable and comfortable with ambiguity and change
- Highly service-oriented with exceptional organizational and follow up skills
- Passionate about fashion and luxury retailing
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Proficient in SAP

The measures of success:

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients

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