Clerical Lead

**Why Gambles?**

At Gambles, produce is everything. Our business provides the widest assortment of top-quality fruits and vegetables for the wholesale, foodservice, and retail sectors. With a history dating back to the early 1900s, Gambles has grown and evolved into one of the largest produce wholesalers in all of Canada. We operate out of three locations across the country: two in Toronto and one in Calgary. We also have a satellite office in Philadelphia that manages our U.S. sales operations. Our goal is to be the supplier of choice for all our customers’ needs.

Our people are the backbone of our business We have a “hire-from-within” mentality at Gambles, which means we put extra focus on developing our people and giving them unique career advancement opportunities. Just like our products and our customer base, we love to see our people grow

We offer a competitive benefits package with employer covered health and dental benefits (you don’t pay the premiums) and a company matched Pension Plan for our full-time employees.

The Clerical Lead will report directly to the General Manager of Operations.

This position will be responsible leading the day-to-day administration of distribution services, shipping, receiving, and inbound and outbound cross-dock business. This individual will work primarily out of the Dwight Warehouse location but will require the ability to travel to both locations on occasion.

**Responsibilities**
- Effectively lead inbound and outbound cross-dock business, including the development of functional SOP’s
- Manage the day-to-day administration of distribution services under the guidance of the VP Sales & Marketing
- Schedule and plan clerical staff according to the needs of the business
- Contribute to Monthly Reporting Package through management and timely completion of distribution reporting
- Work with supplier/customers in identifying opportunities for effective logistics planning
- Effectively communicate ongoing performance of clerical services (KPIs)
- Work with Operations to ensure accurate and timely product deliveries for customers
- Effective conflict resolution related to customer as well as personnel
- Investigate errors with Operations
- Ensure paperwork is completed properly and delivered to Finance in a timely basis
- Work with supplier/customer to ensure protocol for cross-dock pallets is being followed, as outlined by Operations
- Other ad hoc projects and reporting as requested
- Available to work a variety of shifts, including days, nights, and weekends to ensure tasks are being performed properly
- Assessing and training staff

Qualifications:

- Post-secondary education in a business, finance, marketing or equivalent
- Minimum 2 years experience in a sales, and/or customer service role
- Previous sales, customer management experience preferred
- Proficient in Microsoft Excel

Personal Attributes:

- Strong analytical, problem solving and mathematical skills
- Strong leadership skills
- Ability to work in a team environment
- Flexibility and adaptability to a constantly changing environment
- Strong decision-making skills
- Ability to manage competing priorities and meet deadlines

**Job Types**: Full-time, Permanent

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

**Experience**:

- sales and/or customer service: 2 years (required)

Work Location: In person