Advisor, Human Services Initiatives

**Job Description**:
**Advisor, Strategic Planning, Management and Evaluation**

Human Services
- Social Development, Planning and Partnerships Division

**Status**:Contract Full Time - 18 Month Duration

**Salary Range**:$96,785 to $120,979 per annum (plus comprehensive benefits, where applicable)

**Work mode: Hybrid**
_see below for more details about this work mode._

**Location**:10 Peel Centre Drive, Brampton, ON

**Hours of work**:35 Hours per week

**Who we are**: The Strategic Planning, Management and Evaluation team works collaboratively with divisions within the Human Services department as well as community partners focusing on areas like housing, homelessness, early years and child care, income and social supports. We offer technical advice and/or support in the areas of system strategy development, operational planning, performance measurement/monitoring, evaluation of strategies and programs and overall continuous improvement.

The Advisor will lead large, complex and long-term initiatives, as well as act in a Project Advisory role on initiatives led by others. Also responsible for supervising, developing and motivating a small team who also possess technical skills in the areas mentioned above.

**Team Structure**:
Reports into Manager of Strategic Planning, Management and Evaluation

The Advisor leads a team of up to 3 staff who are in the roles of Specialist, Strategic Planning, Management and Evaluation

**What you will do in this role**:

- Provides technical advice/oversight in the areas of strategy, operational planning, performance measurement/monitoring, evaluation to ensure client outcomes are met; recognizing the role of municipal government and responsibilities of Service System Managers
- Lead and/or support the development of strategic/operational plans including the development and/or refinement of outcomes, measures, targets, data dictionaries and data collection tools to enable evaluation to determine impact and allow continuous improvement
- Work with stakeholders to conduct current state analysis, develop vision and mission, establish strategic priorities and initiatives, create performance measures and define accountability/responsibility
- Lead and/or oversee program and strategy evaluations completed or supported by the team
- Set processes, practices, and guidelines that will ensure strategic/operational plans and programs are sustainable, user-friendly, evidence driven and can enable continuous improvement and evaluation
- Lead capacity building efforts for technical disciplines within the team and across the department through development and piloting of standards, tools, processes and other knowledge-sharing activities and provide advice into the infrastructure
- Execute the strategic direction of the Human Services Leadership Team and/or provide support to their staff in the areas of strategic and operational planning, performance measurement and evaluation to achieve divisional and departmental goals
- Build strong and sustainable relationships with staff across the department, and those who share similar technical roles across the organization to ensure project success and aligned approaches
- Use strategic insight, acuity of local government, and knowledge of Human Services to ensure recommendations are feasible
- Supervise a small team of specialized staff responsible for supporting the development of system strategies, program logic models, performance measurement frameworks, conducting/supporting evaluations, process improvements and other deliverables as needed

**What the role requires**:

- Master’s degree in research methods, public policy, social policy, Public Administration, Business Administration or a related field with at least 5 years experience with project management, change management, facilitation and client relationship management or an equivalent combination of education and/or experience
- 1 year of formal leadership/supervisory experience. Demonstrated ability to lead/supervise staff
- Expert knowledge of, experience with, and advanced training in strategic/operational planning, performance measurement, evaluation and/or continuous improvement
- Expert knowledge of performance management within the public sector
- Excellent computer skills including knowledge and experience in the use of computer software for statistical analyses, such as SPSS, Excel, PowerPoint

**Skills/Abilities**:

- Excellent facilitation and knowledge translation skills with experience in adult education techniques
- Effective time management, analytical and critical thinking skills with the ability to meet deadlines and manage multiple priorities
- Ability to think strategically and translate thinking/deliverables to a non-technical audience
- Ability to influence and negotiate without direct authority
- Strong interpersonal skills to work with and motivate multi-disciplinary teams and to work with senior management, other divisions and staff
- Strong customer serv