Graduate Student Services Clerk

Position Information

**Position Title**
- Graduate Student Services Clerk

**Department/Unit**
- Graduate Studies

**Location**
- Halifax, Nova Scotia, Canada

**Posting Number**
- S364-24

**Employee Group**
- NSGEU Local 77

**Position Type**
- Term

**Duration of Contract (if applicable)**
- One (1) year

**Employment Type**
- Full Time

**Full-time Equivalency (FTE)**
- 1.0 FTE

**Salary**
- $25.89 - $32.77 per hour ($43,754 - $55,384 per annum, 32.5 hours per week)

**Classification**
- C5

**Provisional Statement**
- This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role._

**About Dalhousie University**
- Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018.

**Job Summary**
- Dalhousie Faculty of Graduate Studies (FGS) is the premier Maritime location for advanced study with over 3,500 graduate students in a research-intensive environment who can choose from over 95 Master’s degrees and more than 45 Doctoral programs. Students learn with top professors in their fields; experts who are recognized across Canada and the world. Reporting to the Program Officer, the Graduate Student Services Clerk assists Graduate Studies in supporting graduate departments and providing exceptional student service.

**Key Responsibilities**
- Communicate with students, departmental staff, and administrative unit staff regarding policies and procedures related to registration, program status and deadlines.
- Process appropriate changes/recommendations to ensure accuracy of student records in Banner. This includes but is not limited to late registrations, program transfers, full
- or part-time status updates, letters of permission, voluntary withdrawals, leaves of absence, and academic dismissals/reinstatements.
- In collaboration with Program Officer (and, at times, the Registrar’s Office and Student Accounts), analyze and follow up with student related reports, including lapsed registration, international tuition fee reports and adjust student records accordingly.
- Prepare student confirmation of enrollment and confirmation of degree requirements met letters. Communicate with the student or their department to remedy issues prohibiting the completion of the letter.
- Provide clerical and data processing support to the Senior Thesis Clerk as a member of the thesis team to ensure timely approval of submissions in accordance with University deadlines.
- Assist with special projects or events such as orientation, convocation and the three minute thesis competition.

**Note**
- The successful applicant will be eligible for hybrid work (combination of in-person work on campus and remote work) as agreed by all parties based on operational requirements and university guidelines.

**Required Qualifications**
- Business/Administrative Professional diploma with approximately three to five years’ related work experience (or equivalent combination of training and experience).
- Proficiency in MS Office (Word, and Excel).
- Excellent interpersonal and communication (verbal and written) skills.
- Strong time management, attention to detail, multi-tasking, and organizational skills.

**Assets**
- Experience with Banner.
- Familiarity with university and academic regulations and processes.

**Job Competencies**
- Self-Awareness & Professionalism
- Respect & Inclusion
- Adaptability
- Knowledge & Thinking Skills
- Communication

**Additional Information**
- Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program._

**Application Consideration**

**Diversity Statement**

Posting Detail Information

**Number of Vacancies**
- One (1)

**Open Date**
- 01/03/2025

**Close Date**
- 01/10/2025

**Open Until Filled**
- No

**Special Instructions to Applicant**

**Quick Link for Direct Access to Posting