Cemetery/crematorium Sales Representative

7 days ago

LaSalle, Canada Heavenly Rest Family of Catholic Cemeteries Full time

This unionized position requires a sales-oriented individual with excellent customer service skills to provide compassionate support to grieving families during at-need situations, as well as promote pre-need cemetery arrangements while adhering to all relevant legislation.
- Commitment_: base hours 37.5 hours per week; flexibility in scheduling including working Saturdays is required.
- Compensation_: as per Service Employees International Union collective agreement - Schedule B - Compensation Package for Sales Consultants hired on or after January 1, 2022. Base annual salary plus commission opportunities.

SUMMARY OF DUTIES:

- Provide guidance and support to families during end-of-life situations, assisting them in selecting appropriate cemetery and memorial services.
- Promote pre-arranged cemetery plans through outreach, presentations, and client contact.
- Engage with diverse communities to promote pre-planning.
- Complete all reporting and administrative tasks required for sales on a timely basis.
- Represent the Cemetery at services and conduct community outreach.
- Assist with follow up on delinquent accounts.
- Respond and appropriately address any service, customer enquiry and/or concern from visitors, families and/or service providers as per approved policies and procedures.
- Collaborate with colleagues to enhance cemetery services, support families and provide exceptional customer experiences.
- Work in a manner to ensure continued professional contributions to the positive reputation of the Heavenly Rest Family of Catholic Cemeteries.
- Perform other duties of a similar nature as assigned by the General Manager (or designate).
- The Diocese of London is an equal opportunity employer, and we value the importance of diversity and dignity in the workplace. In keeping with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we are committed to providing suitable accommodation throughout the recruitment process. If you are contacted for an interview and require accommodation to participate in the recruitment and selection processes, please make your needs known at that time._

**Job Types**: Full-time, Permanent

Pay: From $45,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Weekends as needed

Application question(s):

- Do you have a valid Ontario Driver's License?
- Are you willing and able to complete all required training and licensing as mandated by the Bereavement Authority of Ontario for this position?

**Experience**:

- sales: 3 years (preferred)
- Customer Service: 3 years (preferred)

Work Location: In person

Application deadline: 2025-02-21

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