Financial Aid Advisor

**Competition ID**:

- 3642

**Internal Closing Date**:

- September 13, 2024

**External Closing Date**:

- Open Until Filled

**# of Openings**:

- 1
- **Salary Information**:

- 13-5 - BCGEU Pay Grid - $36.63 to $40.56 per hour

**Employment Type**:

- Permanent Full Time

**Workplace Type**:

- Hybrid

**Travel Frequency**:
**Employee Group**:

- Support Staff (BC General Employees Union)

**Days of Work (BCGEU)**:

- Monday, Tuesday, Wednesday, Thursday, Friday

**Hours of Work (BCGEU)**:

- 8:30-4:30pm

**Hours per Week (BCGEU)**:

- 35

**Kwantlen Polytechnic University**
- KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers. KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.**JOB OVERVIEW: FINANCIAL AID ADVISOR**
- Reporting to the Manager, Student Awards & Financial Assistance Financial Aid Advisors in Student Awards & Financial Assistance is responsible for engaging in collaborative practice to support student success by reducing financial barriers. Through financial counselling, advice, and advocacy, Financial Aid Advisors empower students to confidently plan and navigate their university expenses and achieve their educational goals.**EDUCATION AND EXPERIENCE**
- Must possess a bachelor’s degree in a relevant discipline.
- A minimum of 3 years’ previous experience working directly with students in an advising capacity in a post-secondary student services setting.

**QUALIFICATIONS**
- Demonstrated experience working with student awards and financial assistance programs inclusive of government student loans and grants.
- Excellent interpersonal, written and oral communication skills.
- Must possess strong public speaking and presentation skills.
- Demonstrated customer service experience in a fast-paced complex setting dealing with sensitive situations calling for the use of empathy, diplomacy and tact in the delivery of information.
- Superior time management, problem-solving, organizational skills. Must be able to work under pressure.
- Demonstrated ability to maintain statistical records.
- Demonstrated ability to handle confidential information appropriately.
- Demonstrated ability to work independently, exercise good judgment demonstrate initiative, and meet deadlines.
- Demonstrated ability to recognize, analyze and resolve problems.
- Ability to establish and maintain effective working relationships with University administration, faculty, staff and students.
- Ability to communicate patiently and effectively with diverse ranges of people including the ability to deal effectively with difficult, hostile or upset clients.
- Demonstrated working knowledge of the Student Banner system, or a similar student records system (e.g. Colleague, PeopleSoft).
- Proficiency with Microsoft Word, Access and Excel at an intermediate level.

**Salary Information**

Annual salary increases are based on hours worked and anniversary dates

This position carries a $5,000.00 stipend.

**Why Join KPU?**
- Recognized as one of B.C.'s Top Employers
- KPU is committed to actively fostering an equitable and inclusive working environment
- Hybrid environment, flexible work around core hours
- Defined Benefit Pension Plan - Municipal Pension Plan
- Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
- Maternity and parental leave top-up
- Generous vacation package
- Campus work environment, outdoor sitting areas and nearby walking trails
- Campus athletic and fitness centers with a variety of instructor-led classes
- Tuition waiver program - eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester
- Inhouse training and development
- Networking and social events such as KPU Day, Holiday Social etc.
- Intercampus shuttle
- Access to automotive, horticulture, brewery and other programs’ services
- Clubs: Jeopardy, E-sports, Ted Talks etc.
- Library and Bookstore (discounts)
**Benefits may vary if the position is temporary or part-time**

**Does this role sound like it was made for you, yet you don’t check every box?**

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

**Note to Applicants**:
We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted.

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and inte