Plumber - Service Manager Position

2 weeks ago

Saskatoon, Canada Boss Plumbing Ltd Full time

**Plumber - **_**Service Manager Position **_**:

- Boss Plumbing Ltd.**

Join our team We're the industry experts.

**Overview**

**Responsibilities**
- Manage daily operations of the service department to ensure efficiency and quality of service.
- Schedule and dispatch technicians to appropriate locations.
- Manage service calls, ensuring timely and effective response to customer needs.
- Conduct regular performance evaluations, coaching, and development of team members.
- Handle customer inquiries, complaints, and escalations professionally.
- Maintain inventory of tools, equipment, and supplies.
- Prepare reports on department performance, technician productivity, and customer satisfaction.
- Implement strategies to improve service quality and operational efficiency.
- Train and supervise team members in best practices for safety, quality control, and effective use of tools.
- Collaborate with other departments to coordinate service schedules and meet customer needs.
- Ensure compliance with plumbing codes, safety regulations and company policies.
- Monitor job progress, ensuring work is completed accurately and on time.
- **Qualifications**
- Proven experience in a similar role or related field, with a strong understanding of the plumbing industry.
- Previous experience in developing and managing service contracts.
- Knowledge of local plumbing codes and regulations.
- Experience with budgeting, cost control, and inventory management.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Excellent problem-solving abilities and attention to detail.
- Strong customer service focus with the ability to resolve issues effectively.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Excellent organizational and communication skills.
- Proficient in using service management software and tools.
- Valid driver’s license.

**Why join the Boss Team?**

Friendly and rewarding work culture with the opportunity to grow your career.

We offer competitive compensation, comprehensive benefit package, group RRSP program and deferred profit sharing opportunity, paid training and access to company vehicles.

Health and safety is our priority. We are proud to be a COR certified organization and are committed to going above and beyond following provincial legal standards.

We build strong relationships with our team members, encourage growth and have a strong focus on training and professional development.

Be a part of a team that is committed to exceeding expectations as we work together to serve our community.

**How to apply**:
We invite all qualified individuals to apply, only those selected for an interview will be contacted.

Pay: $60,000.00-$100,000.00 per year

**Benefits**:

- Commuter benefits
- Company car
- Company events
- Company pension
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

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